Remote Member Support Representative

Contract Duration : 6-month contract to hire (based on performance); benefits offered while on contract after 30 days!

Location : Fully remote in MST OR PST state!

Hours : 8 : 30AM PST-5 : 00PM PST

Must-haves

All candidates must have reliable personal computer or laptop running Windows 11 with more than 4GB of RAM OR the MacOS 12.7.4 or higher

Bilingual in English AND Spanish

Minimum of 6 months of experience working in an outbound customer service OR appointment scheduling role

Experience in a

high-volume outbound calling

role with the ability to make 100+ calls a day without getting burned out

Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds

Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities

Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment, so processes are constantly changing!

Plusses

Proficient in

Google Suite

applications

Previous experience working in healthcare or a strong passion for health and wellness

Day-to-Day

Insight Global is seeking a Remote Customer Service / Member Experience Coordinator for a health and wellness client based out of San Francisco.

The Member Experience Coordinator will be supporting the clients Registered Dietitians by reaching out to members after their initial appointment to assist them in scheduling follow-up visits.

This role will be critical in helping members understand the value of the 12-week programs offered, and in turn, contribute to the continued growth of their company.

Daily you will be responsible for conducting check-ins with members after their initial visit to ensure they had a positive experience, as well as effectively communicating the benefits of the 12-week programs to members.

You will then help with scheduling follow-up visits with their Registered Dietitian, ensuring that our members are receiving the support they need to succeed.

Lastly, addressing any questions or concerns that members may have about telenutrition, and escalating any issues to the Support Team lead as needed.

The candidate will sit remote but must be comfortable working 8 : 30AM-5PM PST!

$17 / hr to $19 / hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.