*Entry Level - Hiring ASAP* Transportation Specialist

Job Description

Job Description

This is a great entry-level opportunity for individuals looking for growth within a major online retailer! We are looking for driven, professional individuals with excellent communication skills.

Title : Transportation Specialist

Start Date : 10 / 28 and 11 / 4

Schedule : Shift will be assigned after training and will fall over both weekend days (Wed-Sun / Thurs-Mon / Fri-Tues) starting as early as 7am or 11 : 30 am.

Will be assigned after training. 3 days onsite, 2 days WFH

Hybrid Schedule : 3 days onsite / 2 days work from home

Pay : $20.82 / HR ($31.23 per overtime hour)

Duration : 4 month contract with potential to convert permanently based on performance / attendance (goal is permanent hire!)

Desired Skills :

• Experience in a phone support role
• Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.
• Excellent professionalism is a must!
• Experience using Excel and overall tech savvy
• Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment
• Must have a flexible schedule, be able to work weekend schedules (working on both Saturdays and Sundays) and be ok with OT
• Must be ok working through holidays such as Fourth of July, Labor Day, Thanksgiving, Christmas Eve, New Years Eve

Description :

These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls (60-110 calls per day) and helping coordinate and communicate between carriers and facilities.

You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases.

You will not be working with or taking calls from end-customers. This is not a customer service position! This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues.

A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).

This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.