Human Resources Administrative Assistant

Reporting to the Manager, Human Resources ACC, the Human Resources Administrative Assistant (internally referred to Human Resources Advisor) partners with HR subject matter experts to provide first-point-of-contact support for all manager and employee inquiries and issues related to enterprise-wide HR programs, policies, and procedures.

The role assesses incoming inquiries and responds to HR-related needs, and communicates insights reactively within the HR department and to appropriate leadership in their designated business units.

HR Advisor administers Alaska Commercial Company’s employee filing and recordkeeping needs with regard to employee and employment records, archives, monitoring, and auditing of required documentation.

Joining ACC gives you the opportunity for growth and development throughout the company, a competitive salary, a benefits package, and to be part of a dynamic and diverse culture.

ACC is a growing company with a long history of serving rural Alaskans. For more than years, we have provided groceries and general merchandise to the people of Alaska.

As was true more than years ago, our stores continue to be a vital center of local community life. In , the company was purchased by The North West Company (NWC) from then-owner The Commercial Enterprise Development Corporation of Alaska.

This acquisition by NWC made the combined companies the largest North American rural retailers and one of the largest employers in the State of Alaska. Learn more about ACC at .

Key Accountabilities :

• Respond to multi-channel contacts from managers and employees with inquiries and issues related to HR programs, policies, and procedures
• Provide high-quality, timely, and professional customer service in a confidential manner
• Resolve inquiries and issues at the first point of contact at a rate prescribed by a service level agreement
• Provide accurate and comprehensive responses to contacts received based on a strong working knowledge of company HR programs, policies, and procedures, as well as related government legislation and regulations supported by the ability to rapidly access supporting documents
• Where additional information is required to provide a response to an inquiry or issue, conduct the required research or investigation to enable resolution of the matter within the timeframe prescribed by the service level agreement
• Escalate matters not resolved at the first point of contact to the appropriate HR resource
• Thoroughly and accurately record all HR Connect contacts using the available case management application
• Provide recommendations to change or improve current HR practices based on feedback received through contacts
• Maintain strong working knowledge of all company HR programs, policies, and procedures
• Maintain knowledge of most relevant government legislation and regulations
• Maintains employee records
• Research employee records
• Miscellaneous other duties as assigned

Desired skills & experience :

• Some college or university degree in Human Resources, Business, or a related field or an equivalent combination of education / training and experience
• Minimum 1 year of HR experience
• Minimum 1 year in a service role and / or demonstrated ability to provide exceptional customer service
• Demonstrated entry-level knowledge of HR practices
• Experience in a service center environment an asset
• This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
• Proficient MS Office skills (Outlook, Excel, Word, PowerPoint)
• Solid interpersonal skills
• A demonstrated ability to manage conflict and diffuse difficult situations
• Professional telephone etiquette
• Ability to manage complexity and ambiguity under high-pressure situations
• High-quality judgment and sound decision-making
• Ability to remain objective in all situations
• Strong interview skills
• Able to handle confidential information in a mature and professional manner
• Ability to interpret company policies, procedures, and practices
• Ability to organize multiple activities which require close attention to detail
• Acts with a sense of urgency, bias for action
• Ability to be seen as an advisor and advocate
• Ability to travel 5% of the time
• May be required to lift up to 50 lbs. and occasionally may work in a filing room environment
• Able to use fingers, hands for typing
• Able to sit or stand for long periods and stand for long periods of time

Location : Anchorage, AK

Reports to : Manager, Human Resources ACC

We create a collaborative and constructive culture by :

• Acting with integrity
• Fostering excellence
• Respecting others
• Working collaboratively
• Being accountable

The North West Company is committed to inclusion and diversity and encourages applications from all candidates, including but not limited to all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

You may include your resume and cover letter together as a single document. A competitive pay rate is being offered along with opportunities to learn, develop and advance throughout the organization.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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