Public Safety Dispatcher

Job Summary

• Answers and prioritizes requests for emergency services and complaints involving fires, accidents, disturbances, and criminal activities from various sources and in a variety of communication methods (phone, radio, alarm systems, computer hardware / software, and face-to-face).
• Assesses fire and security alarm activations and dispatches emergency responders as needed; recognizes alarm malfunctions and / or issues and facilitates fixes.
• Determines nature, location and priority of emergencies and enters information into computer aided dispatch system.
• Retrieves and enters data into department s records management system; accesses state and federal crime files through the Indiana Data and Communication system (IDACS) and the National Crime Information Center (NCIC);

provides information to law enforcement personnel as requested or as deemed important from these data sources.

• Ensures compliance with all local, state and federal regulations for communication and record management to include retention and destruction, accuracy and safe storage of records, report requirements and retrieval.
• Assists with and provides informal training to officers, part time employees, and cadets in the operation and procedures of the communications center.
• May act in a lead capacity and provide guidance to junior dispatch and hourly staff.

Qualifications

This position is posted at a Foundational Career Level but may be filled at the Intermediate Career Level depending on the candidate's qualifications.

Although they will be similar, the duties and responsibilities may differ. Please see the qualifications listed below for each level.

Foundational Requirements :

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience.

Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Preferred

1 year communications, switchboard, dispatching or related experience.

LICENSES AND CERTIFICATES

Preferred

Public safety telecommunications certificate.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.

Intermediate Requirements :

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience.

Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

Completion of all required training to perform independently as public safety dispatcher

Preferred

2 years of telecommunications experience.

LICENSES AND CERTIFICATES

Preferred

Advanced public safety telecommunications certificate or communications training officer certificate.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment.

The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

No job description available

Work Location

Bloomington, Indiana

Advertised Salary

Tier I (Foundational) - $40,560 per year

Tier II (Intermediate) - $44,720 per year

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level : Intermediate

FLSA : Nonexempt

Job Function : Legal, Safety, & Protection

Job Family : Public Safety

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications.

Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status.

Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX.

Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.

See Indiana University’s Notice of Non-Discrimination here which includes contact information.