EPIC RESOLUTE / CADENCE / PATIENT ACCESS ANALYST
Location : Daytona Beach, Florida (On-site).
Salary : Up to $110k, plus benefits and relocation assistance.
SUMMARY
As an Epic Resolute / Cadence Application Analyst, you will serve as the primary support contact for specific Epic applications, playing a crucial role in the organization's operational health and project success.
Reporting to the IT Manager and through extensive collaboration with various stakeholders in multiple clinical departments, you will have a crucial role in the transition to Epic.
This position involves a mix of operational experience, project management, and organizational skills, ensuring that project teams remain focused and that the Epic system aligns with the organization's business needs.
REQUIRED
- Degree from an accredited school of nursing, bachelor degree preferred
- Epic Certified in Cadence, Prelude, or Resolute - current upon hire.
- 3+ years’ experience with Epic EMR implementation, configuration, and optimization.
- Epic end-user or application support experience
- Experience supporting clinical applications or healthcare environments
RESPONSIBILITIES
- Act as the main support contact for the application's end-users, addressing and resolving any issues that arise.
- Collaborate with various teams to identify and resolve issues impacting application performance and user experience.
- Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software.
- Manage system changes as per user requests and organizational needs.
- Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements.
- Maintain regular communication with Epic representatives and participate in weekly project team meetings.
- Engage with the business community and end-users to understand operational needs and direct workflow configurations.
- Lead training initiatives and support end-users with troubleshooting and problem-solving.
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