Customer Service/Data Entry

Job Description

Job Description

Job Title : Customer Service Representative - Food Manufacturing

Company Overview :

Alamance Foods, Inc. is a leading food manufacturing company committed to delivering

high-quality products and exceptional service to our customers. We are seeking a

dedicated Customer Service Representative to join our team and help ensure a positive

experience for our clients.

Job Summary :

The Customer Service Representative will be responsible for providing outstanding

support to our customers by addressing inquiries, resolving issues, and maintaining

strong relationships. The ideal candidate will have excellent communication skills, a

keen attention to detail, and a passion for the food industry.

Key Responsibilities :

Customer Support :

o Respond to customer inquiries via phone, email, and chat in a timely and

professional manner.

o Provide information about products, services, and order status to

customers.

Issue Resolution :

o Identify and resolve customer issues or complaints effectively and

efficiently.

o Document customer interactions and follow up as needed to ensure

resolution.

Order Management :

o Process customer orders, changes, and cancellations accurately.

o Coordinate with production and logistics teams to ensure timely delivery of

products.

Relationship Building :

o Build and maintain strong relationships with customers to enhance

satisfaction and loyalty.

o Collect customer feedback and communicate insights to management for

continuous improvement.

Collaboration :

o Work closely with other departments, including sales and production, to

ensure customer needs are met.

o Participate in team meetings to discuss customer service strategies and

improvements.

Qualifications :

High school diploma or equivalent; associate or bachelor’s degree preferred.

MAKERS OF FUN FOODS

Address : 739 S. Worth Street, Burlington, NC 27215

Phone : 336-226-6392

Toll Free : 800-476-4111

AlamanceFoods.com

1-3 years of experience in customer service, preferably in the food manufacturing

industry.

• Strong communication and interpersonal skills.
• Fluency in Written and Verbal English Required; Bilingual English and Spanish

preferred.

Proficient in Microsoft Office and experience with customer service software or

CRM systems.

Ability to multitask and manage time effectively in a fast-paced environment.

What We Offer :

• Competitive salary and benefits package.
• Opportunities for growth and development within the company.
• A collaborative and supportive work environment.
• Commitment to quality and sustainability in food production.
4 days ago