Service Operations Engineer - 1st Shift (JoinOCI-Ns2)

Responsibilities include; Install, monitor, maintain, support, and optimize all production server hardware and software.

Provide technical support for complex technical issues which may include leading problem management cases and providing management status.

Coordinate support cases and lead appropriate internal technical resources and / or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances.

Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching;

and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment.

Provide on-call support, on a rotating basis.

Career Level - IC2

Requirements :

• Citizenship and Possess and Maintain active TS / SCI with Polygraph security clearance.
• Willingness to work in 24 / 7 NOC; 4X10 schedule to include weekends
• Bachelor’s degree, in Computer Science, or equivalent work experience.
• Experience with Linux
• Experience participating in or running incident bridges.
• Customer obsession, passion for delighting customers.
• Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
• Experience working with government customers is preferred, but not required.
• Demonstrable ability to quickly learn new technical domains and then train others.

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range : from $ to $ per hour; from $63,000 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee / Spouse / Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.