Benefit Customer Service Representative
As a Benefit Customer Service Representative you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and / or pension plans.
We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients.
You will be cross trained to aid on multiple clients. You will spend your day either on the phone or aiding through webchat conversations and email.
We provide superior service center environment in professional buildings where you will be recognized for your dedication.
Shifts
During our busy season you will be expected to work a 40-hour week and overtime when requested.
During our off season, your hours will fluctuate between 32 to 40 hours depending on client need.
NO WEEKEND SHIFTS! Monday through Friday only!
Most locations you need to be flexible to work an 8-hour shift between 7a-8p but in some west coast roles you might need to be available from 530a-8p.
Looking for flexibility!
Job Description
Remote Role, MUST BE LOCAL . You will go onsite for day 1 to pick up equipment and also be required to come in for meetings or major projects.
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message.
Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests / questions and to anticipate the future needs of the member.
Customer Service Representative - Remote
A company is looking for a Customer Service Representative- Remote. ...
Experienced Customer Service Representative
Customer Service Representative – San Diego, CA. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. We’re looking...
Customer Service Representative - Work From Home
Medical, vision, & dental / 401k match / PTO - As a Customer Service Rep you'll: Answer incoming phone calls from agents and customers, assisting with a variety of inquiries; Service customer requests with a sense of urgency and accuracy; Document detailed and concise notes on all interactions. ...
Insurance Customer Service Representative
Customer Service Representative – San Diego, CA. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. We’re looking...
Benefits Call Center Representative
Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments. In the Benefits Call Center Representative role, the successful candidate will wor...
Customer Service Representative
The Customer Service Representative will be responsible for providing exceptional customer service for internal and external customers. The Customer Service Representative will also be responsible to providing assistance and answering customers questions concerning locations, price, and use of merch...
Customer Service Representative - Driving Part Time
Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean. Helps customers with parking services and facilitates the expedient flow of traffic through the facility. Must be proactive with strong personal drive and proven ...
Alterations Customer Service Representative
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. Responsible for providing an exceptional service experience to multiple customers at one ti...
Customer Service Representative
Certificates and Licenses: * ABC lead training and food handler's card * Knowledge, Skills and Other Abilities: * Good time management * Excellent written and communication skills * Ability to work and thrive in a fast-paced environment * Previous experience in retail, convenience store, food servic...
Customer Service Representative **employee Bonus Available**
Arrow Distributing in El Cajon is currently searching for another friendly person to add to our customer service team! The ideal candidate would enjoy working in an environment where they can assist others, solve problems, and provide excellent customer service to our customers. Customer Service Rep...