CUSTOMER SERVICE REPRESENTATIVE **EMPLOYEE BONUS AVAILABLE**

Customer Service Representative Employee Bonus Available

Job Type Full-time Description *In 1980, Arrow Distributing began selling RV and MH parts out of one location in Omaha, Nebraska.

Today, Arrow has ten warehouses and still grows and maintains the strong Midwestern values that we were built on.*

Arrow carries a proud heritage of top-notch customer service and it's what separates us from our competition. We are a family owned distributorship that values our employees, customers and is deeply committed to the RV and MH industries.

We pride ourselves on being an innovator, committed to providing our dealers the best the industry has to offer.*

Customer Service Representative

CURRENTLY OFFERING EMPLOYEE BONUS AFTER A SUCCESSFUL 6 MONTH PERIOD!

Starting Pay : Up to $20 / hr, depending on experience

Arrow Distributing in El Cajon is currently searching for another friendly person to add to our customer service team! The ideal candidate would enjoy working in an environment where they can assist others, solve problems, and provide excellent customer service to our customers.

Some of the other responsibilities include :

• Taking and processing customer orders over telephone, fax, and computer
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Writes or types order form, or enters data into computer, to determine total cost for customer
• Answers questions from customers or individuals on how a product operates or directs them to the person that is able to assist them
• Up-sells customers to introduce them to new products and services
• Assists with any customer service issues that may arise

We are seeking a candidate who considers themselves, professional, tactful, and has a service-oriented personality. Having experience working in an office administrator or customer service role are attributes we are looking for.

Experience utilizing Microsoft Office products is required. The ideal candidate must have experience utilizing various inventory management systems, or be open to learning!

Arrow offers a full range of benefits including :

• Health Insurance- The company pays for 75% of the employee's premium!
• Dental
• Vision
• Company-paid life insurance, with the option to buy-up
• Company-paid disability, with the option to buy-up
• Voluntary accident, hospital indemnity and critical illness insurance
• Paid vacation after 6 months
• 401k plan with generous employer match after 1 year of employment
• Plus, you get to work with a great group of co-workers and customers!

Hours for this position are Monday-Friday 8 am- 5 pm. Overtime may become available, but is based upon business needs.

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Requirements We prefer the applicant has recreational vehicle / auto parts background, but it is not required. The applicant must have excellent customer service skills, must be computer literate and organized.

Retail customer service experience is a plus!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

High School diploma or general education degree (GED); or six to 12 months related experience and / or training : or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to write routine reports and correspondence.

Ability to speak and communicate well with customers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

Must possess excellent customer service skills and able to communicate effectively with all levels of organization and customer base.

Must be familiar with current software packages such as Microsoft Word and Excel.

Must be computer literate.

Prefer experience in the RV or auto parts industry, but it is not required.

Physical Requirements

Standing / Walking : 25-49%

Climbing : 0-24%

Lifting / Moving : 0-24%

Pushing / Pulling : 0-24%

Manual Dexterity (use of fingers) : 75-100%

Bending / Stooping : 0-24%

Working in adverse weather conditions : N / A

Working in or around strong smells : N / A

Confinement to work area : 75-100%

Salary Description up to $20 / hour