Client Services Coordinator 1

Introduction

Summary

Fives Intralogistics Corp. is seeking a Customer Service professional to

join our team. This opportunity involves order life cycle management for

spare parts, maintaining and growing client relationships, and providing

exemplary customer service. This position reports to the Client Services

Manager and functions as the liaison between internal Project Management,

Procurement, Customer Service & the External Customer to ensure customer

satisfaction.

Job Content

Responsibilities

1.Generate and update Recommended Spare Parts Lists (RSPLs) to match

customer specifications.

2.Collaborate with Project Managers and Project Engineers to ensure the

RSPL reflects the intended scope of supply.

3.Manage entire RSPL order life cycle alongside Project Management &

Procurement while providing outstanding customer service.

4.Collaborate with Parts Fulfillment to ensure timely and accurate shipping

of initial spare parts orders.

5.Participate in customer meetings and present regular updates on project

status to internal and external customers.

6.Make outbound calls and receive incoming calls to / from customers,

vendors, and internal partners while maintaining professionalism and

courteous communication.

7.Resolve conflicts, disputes, other issues and manage customer

expectations for issues beyond the scope of support.

8.Generate reports for parts, services, and customer satisfaction.

9. Generate Quotes and Process orders for spare parts.

10. Serve as a backup for Parts Specialists & Coordinators as needed.

11. Other duties, as assigned.

12.Demonstrate Fives Intralogistics Corp. Core Values in all aspects of

performance.

The above is intended to describe the general content of and the

requirements for the performance of this position. It is not to be

construed as an exhaustive statement of duties, responsibilities, or

requirements.

Knowledge / Education

1.Qualified candidates must have a proven track record of success in

customer service.

2.3+ years of direct customer contact experience.

3.Knowledgeable and proficient with SAP, Salesforce.com, and Microsoft

Office Suite.

4.Associates degree with business related major.

5.Outstanding problem solving and critical thinking skills; capable of

multi-tasking in a fast-paced work environment.

6.Background in customer service, order management, spare parts inventory,

inside sales or related areas.

7.Excellent communication and organizational skills, customer-centric, and

passionate about service.

8.Aptitude for learning new products, systems, and processes quickly.

9.Computer savvy (ability to navigate within systems).

10.Aptitude to obtain basic accounting skills and knowledge as needed for

parts and services. (Revenue, Gross Margin, Labor Rate, Tax Rates, etc.)

Physical Demands :

1.Able to sit for extended periods of time.

2.Possess manual dexterity to type and handle parts.

3.Able to speak clearly and hear.

4.Able to walk, stand, stoop and kneel.

5.Able to lift and / or move up to 20 lbs. and occasionally lift and / or move

up to 40 lbs. Specific vision abilities required by this job include close

vision, distance vision, color vision, and ability to adjust focus.

The physical demands described here are representative of those that must

be met by an employee to successfully perform the essential functions of

this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

Work Environment :

• This position is eligible for hybrid work.
• This position requires limited business travel by airplane, car, and / or

train and public transportation. Overnight travel is estimated to be 10% of

the time.