Software Engineer - Servicenow - Costco Travel

Costco Travel IT is responsible for the technical future of Costco Wholesale , the third largest retailer in the world with wholesale operations in fourteen countries.

Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

As proof, Costco ranks eighth in Forbes World’s Best Employers .

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes.

Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy.

The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Travel IT family . Costco Travel IT is a dynamic, fast-paced environment, working through exciting transformation efforts.

We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Software Engineers perform development work across the technology stack (both front-end / back-end expertise). They are versatile in how they can add value, demonstrating the ability to manage the completion of projects that involve databases, back-end services, or the development of front-end applications.

They should be able to demonstrate a strong understanding of emerging technologies to support the development of new solutions.

Software Engineers understand the full technology stack and underlying applications, services, and databases to ensure optimal performance.

The Software Engineer is responsible for the design, development, configuration, testing, implementation, and ongoing maintenance of Costco Travel’s Integrated IT Management platform, ServiceNow.

• This role will provide analysis of problems while working toward solutions to technical issues; deploy new releases and / or enhancements;
• maintain and support the platform’s operational functions; and perform system and integration testing. The Software Engineer will provide platform configuration and customization assistance including, but not limited to;

screen tailoring, workflow administration, report setup, data imports, custom scripting, and third-party software integrations.

The successful candidate will be part of a team responsible for the ongoing enhancement and maintenance of the Service Management platform.

ROLE

Supports release planning activities in conjunction with Product Owners and teams.

Identifies high level requirements to support the definition and refinement of a robust testing strategy.

Supports the Product Owner with the identification and definition of enablers / work items to support the architectural runway of a given product / application.

Defines the non-functional requirements (e.g., performance, security, resiliency, etc.) which support the development of epics and user stories aligned to a value stream.

Identifies technical dependencies across several product / application teams to support the implementation of new or enhanced functionality.

Performs development, optimization, and automation activities to support the implementation of a product / application.

Develops and implements front-end architecture to support user interface concepts.

Increases proficiency and understanding of relational and non-relational databases, distributed application architectures, user interfaces and user experience, quality assurance, security concerns, and business value creation.

Drives engineering best practices to deliver higher quality and scalable solutions.

Provides the team with the development strategy, solution recommendations, and estimates for a given product / application.

Participates in scrum ceremonies (sprint planning, retrospective, showcases / demos, stand-ups, backlog refinement, etc.).

Creates and executes unit tests which validate the code changes made to support the implementation of a user story.

Uses test driven development (TDD) practices to assist with the detection / recognition of software defects early in the development process.

Estimates, plans, and manages all implementation tasks and reports on development progress.

Designs, builds, debugs, optimizes, and implements solutions in approved tool sets and databases.

Develops high quality, efficient, and fault tolerant software.

Supports, extends, and builds automated CI and CD pipelines.

Designs and delivers DevSecOps automation for app deployment and testing.

Uses APM / monitoring tools such as Dynatrace / Splunk and browser tools to perform request purepath / waterfall analysis to identify bottlenecks and suggest improvements.

Participates in the development and documentation of department standards and best practices, and mentors’ junior engineers.

Provides the team with solution recommendations and estimates for a given product / application.

Identifies deficiencies within a product / application’s code base and identifies opportunities to improve overall code quality.

Collaborates with team members (e.g., Systems Architects, Systems Analysts) to define project specifications and release documentation for all phases of the product development cycle from product definition to design, through implementation.

Conducts peer code reviews for the software changes made by other engineers within a team.

Designs and develops scalable, efficient, and user-friendly solutions using the Microsoft Power Platform, including Power Apps, Power Automate to replace existing complex workflows.

Builds apps, flows, and data storage solutions to drive technology implementation of business processes all within the Power platform suite.

Provides daily support of the ServiceNow platform; including script development, configuration, integration, and administration.

Writes and debugs custom SQL queries using tools such as SQL Developer.

Manages multiple parallel assignments within an agile framework and meets specified milestones.

Performs appropriate QA activities, such as writing unit tests and performing functional tests.

Determines scope; estimates work effort and duration of development activities.

Creates and maintains API and data integration processes between ServiceNow, PowerApps, and other services.

Monitors health and usage of the application.

Participates in design and code reviews.

Responds to requests and provides incident resolution.

Creates process documentation for the team and provides internal training to team members.

Generates reports and KPI analysis as needed.

REQUIRED

3+ years’ experience Power Apps, Power Automate, Dataverse.

2+ years’ ServiceNow experience with knowledge of IT Service Management, IT Asset Management, and Configuration Data Management.

2-3 years’ experience with web technologies, including API's / CSS / XML / HTML / ReST / WebServices.

Working knowledge of JavaScript frameworks, such as Angular.js, jQuery, or Jelly.

Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment.

Working knowledge of source code management tools.

Ability to communicate technical information in business terms.

Ability to work independently and multi-task.

Ability to independently plan deliverables and coordinate with team-members.

Excellent troubleshooting skills and the ability to logically think through problem situations.

Excellent verbal and written communication skills.

Possesses a firm understanding of object-oriented concepts, especially as they pertain to JavaScript (ES5).

Understands Costco Travel's IT processes and is able to work closely with the business owners.

Understands and adheres to Costco’s Mission Statement and Code of Ethics.

Scheduling flexibility to meet the needs of the business, including 24x7 on call support as part of a scheduled rotation.

Recommended

Minimum 2 years’ development experience using languages such as JavaScript, Java, or C#.

Experience working as a contributing member on an Agile Scrum based Delivery Team.

Working knowledge of software design patterns.

Working knowledge of ServiceNow, Power Apps

Experience as a ServiceNow Developer or Implementation Specialist.

Required Documents

Cover Letter

Resume

California applicants, please click to review the Costco Applicant Privacy Notice.

Pay Range : $105,000 - $135,000

We offer a comprehensive package of benefits including paid time off, health benefits - medical / dental / vision / hearing aid / pharmacy / behavioral health / employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.