Task Management & Communication Specialist

Title : Task Management & Communication Specialist

Classification : Non-exempt

Reports To : Director, Operational Excellence

Pay Range : $27.00- $33.00 an hour

Job Description

The compensation range provided is in compliance with state-specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other factors.

Position Summary :

This role is responsible for ensuring that all tasks and communications going to our stores through our Task Management system meet specific criteria defined by the business and are clear, concise, and executable by our stores.

In addition, this role is responsible for managing and maintaining all store-level documentation inclusive of Operating Standards, SOPs, Training Materials, policies, ETC.

All approved documentation will be managed on a company Intranet page.

Essential Duties and Responsibilities :

• Manages / Maintains the Task Management system and content.
• Partners with business leaders on creating effective tasks.
• Develops relative reporting that accurately portrays effectiveness and results.
• Coaches teaches, and trains corporate and store users on task management.
• Works with corporate and field team members on creating effective communications.
• Manages / monitors communication volume and timing of delivery.
• Works to streamline the communication process for our stores.
• Manages the Task Management system configuring end users’ dashboards, and updating metrics and measurements.
• Working with software provider on all updates and versions.

General Duties and Responsibilities :

• Organizational context : This position provides ongoing systems support to ensure configurations are accurate and up to date.
• Framework & guidelines : This position follows standard guidelines and must defer to senior management to make changes.
• Financial dimension : This position has no direct financial accountability.
• Degree of latitude : There is no latitude to make decisions, but the position may make recommendations to leadership on how to improve.
• Interactions and relationships : This position maintains relationships with key business stakeholders to ensure the needs of the business are being met through systems.

Acts as a liaison between operations, and all supporting functions.

• Maintain enterprise knowledge.
• Little latitude; follows established directions.

Knowledge and Skills :

• High level of data integrity
• A system that meets business needs efficiently.
• Well-designed system with modifications as needed.
• Excellent interpersonal and communication skills
• Assertive, resilient, and welcomes change.
• Can exercise good judgment while balancing a varied workload.
• Able to manage time effectively, prioritize tasks, and achieve set targets.
• Able to work well under pressure and handle emergency and stressful situations.
• A prominent level of business integrity is essential.
• Excellent judgment skills
• Presentation skills
• Strong analytical skills
• Advanced MS Excel
• Required Education and Experience :
• Bachelor’s Degree
• Two to four years of experience
• Physical Demands :
• May also have to do some light lifting of supplies and materials from time to time. May lift to fifty pounds, always using a buddy system or tools to lift and carry the load.
• Requires prolonged sitting or standing.
• Typical physical demands or activities include climbing, standing, bending, stooping, kneeling, reaching, and walking.

Position Type / Expected Hours of Work :

This is a non-exempt level position; typically works Monday Friday, 8 am 5 pm. Must be flexible based on business necessity and coordinated through the reporting supervisor.

This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.

Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities, and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws.

Vallarta Supermarkets participates in the E-verify program.

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About Vallarta Supermarkets :

As of 2022, Vallarta counts on 53 stores throughout California (Ventura, Los Angeles, San Bernardino, Riverside, Kern, San Diego, Santa Barbara, Tulare, Orange, and Fresno counties), and more than 8,000 team members.

The Gonzalez family promises to continue to strive for excellence in everything we do so that our valued customers always have a Vallarta supermarket to call their own.

From one small carnicería in Van Nuys in 1985 to 53 full-service markets across California, Vallarta Supermarkets is a living, breathing tribute to the hard work and customer dedication of our founding family and all of our valued employees.

Vallarta Supermarkets was founded by Enrique Gonzalez Sr., who was later joined in the business by his four brothers, his son and nephew.

Their family roots and humble origins began in the tiny town of Jalostotitlán, Jalisco, Mexico, where Enrique and his brothers were raised on a meager farm.

Their parents instilled in them at very young ages the importance of family and the power of a strong work ethic to overcome challenges.

When the opportunity arose to immigrate in the 1960’s, the Gonzalez family was thankful to stake their claim in the land of opportunity, the United States of America.

Right away, the five brothers got to work in restaurants, either as short-order cooks or bussing tables. Even though some of the brothers were still in school, they all worked to help the family make ends meet.

In 1985, Enrique Gonzalez Sr. began his journey in the grocery business when he opened Carniceria Vallarta in a 1,000 sq.

ft market in Van Nuys, CA. He focused on selling the traditional cuts of meats popular in his native Mexico with an emphasis on unequaled quality and the friendliest of customer service.

He soon expanded the business to a second location and brought his four brothers into the business. From there the adventure truly began, as they worked together as a family to build both a reputation for excellence and a successful business.

The Gonzalez brothers believed that the key to Vallarta’s success would be to combine elevated customer service with the highest quality products to serve the growing Hispanic community whose needs may not be addressed by big chain stores.

That’s why, from the beginning, Vallarta Supermarkets offered a wider variety of the freshest, traditional foods from Mexico, and Central and South America than any other store.

They offered specialty and traditional items customers couldn’t find anywhere else : cut-to-order Latin-style meats (ranchera, diesmillo, lomo de res), spices, fresh fruit and produce, delicious prepared foods, pan dulce made daily, plus everything else you would expect from a traditional grocery store.

Fast forward to today where Vallarta has expanded its offerings to include a juice and aquas frescas bar, tortilleria, bakery (panaderia), a cevicheria and more.