DOORPERSON/FRONT DOOR COORDINATOR

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Hotel Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel - Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.

We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.

Enjoy our signature hand-crafted cocktails in Libert Lounge, the in-place to gather and mingle for Philly's finest clientele.

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!

Job Description

You only get one chance to make a first impression!

From a very warm welcome to a fond and memorable farewell, as a Doorperson, you will take care of our guests, ensuring a lasting impression for them during their stay with us!

Doorperson / Front Door Coordinator

What's in it for you :

• Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing :

• Welcome all guests into our luxury environment while completing the Sofitel luxury standards to ensure both warm welcome and fond farewell are memorable to all our guests.
• Handling all Guest Service inquiries including In-house guest requests.
• Assisting with luggage or any special requests for our arriving and departing guests while providing exceptional service.
• Assisting with information on our ALL Accor frequent guest program and directing the guests to enroll with the Guest Service agents.
• Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
• Delivering luxury service that is efficient, empowered and cordial.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.

Qualifications

Your experience and skills include :

• Previous Hotel experience in a luxury environment or comparable hotel.
• Must have experience working with guests and customers and be a Service focused personality.
• Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
• Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
• Must be flexible with days and hours.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.