Small Business Development Program Manager – DC & VA

The Latino Economic Development Center (LEDC) is a private, non-profit 50l(c) community development corporation founded in .

LEDC's mission is to drive the economic and social advancement of low- to moderate-income Latinos and other D.C. area residents by equipping them with the skills and tools to achieve financial independence and become leaders in their communities.

Our small business training and technical assistance (TA) work has been a critical component in our mission to help individuals create economic opportunity for themselves, their families, and their communities.

The rapid growth of our small business services portfolio requires experienced leadership to guide staff and continuously improve the services that we offer to clients with a vision of what the small business development program can achieve for LEDC and its clients.

The Small Business Development Program Manager will work closely with the Director of Small Business Development, maintaining an intimate knowledge of operations on the ground by frontline staff in the DC and Virginia markets.

Responsibilities :

• Motivates and inspires Small Business Development staff to fulfill their full potential of supporting small businesses through technical assistance and training to start and expand businesses in the DMV area;
• Coaches and trains Small Business Coaches to provide technical assistance services and training in the market and industries LEDC serves;
• Provides direct service (technical assistance, training) to small businesses when necessary;
• In partnership with the key Lending staff such as Loan Operations Manager, monitors existing Small Business Services grants and ensure that all goals outlined in grant agreements are met or exceeded during contract periods;
• Supports the Director of Small Business Development and Director of Development in identifying and pursuing new business opportunities (funding, strategic partnerships, etc.);
• Collaborates with the Director of Small Business Development and the Loan Operations Manager to develop pre- and post- loan technical assistance and training for LEDC borrowers;
• Encourages efficiency within the Small Business team by researching and applying industry innovations;
• Works with key members of the Small Business and Lending Team to track and demonstrate positive financial and social indicators; and
• Coordinates with their peers to offer consistent, relevant and pertinent programming activities across all markets.
• Supervises a team of business coaches and program staff in their corresponding markets. This includes tracking their performance against contract and internal LEDC goals and communicating failure to meet goals to staff and then to the Director of Small Business Development.
• Takes a lead on compliance activity and reporting to funders for contracts under the program.
• Supervises data collection efforts, ensuring staff is in compliance with LEDC’s internal data protocols.
• Helps to develop technical assistance and training products, tools and processes to improve quality and efficiency of LEDC services to clients, and train staff members to use these tools;
• Develops and share an annual training plan that outlines all (baseline) training courses that LEDC will offer throughout the course of the fiscal year and updates each quarter.
• Helps design and implement a cohesive curriculum of sectorial trainings (e.g., food, construction, daycare, retail, etc.

across LEDC offices.

Helps recruit, vet, and onboard consultants, volunteers, and interns to satisfy LEDC program needs.

Required Qualifications

• BA required (degrees in business related fields preferred)
• Bilingual (English / Spanish), and culturally sensitive
• Excellent written and verbal communications skills
• Strong grasp of domestic microenterprise, microfinance, and community economic development best practices, tools, and operations;
• Small Business training and TA experience
• Hands-on experience working with small business owners
• Innovative and creative problem-solving mindset
• Capable of coordinating across various internal departments
• Able to track performance against goals vs. a series of externally and internally driven success metrics
• Demonstrated commitment to working with low wealth community

Location & Schedule

This position reports to our DC Office, Columbia Rd NW, Washington, DC . This is a full-time, exempt role which typically is scheduled to work 40 hours per week.

The incumbent will work a hybrid schedule which typically requires at least three days in the office and attendance at local events.

Some travel is required. In-office attendance requirement and current hybrid work schedule is subject to change based on business needs.

Compensation and Benefits

The salary range for this position is $78,-$90, annually, dependent on team budget and. LEDC is proud to offer a generous benefit package including healthcare, vision, dental, disability and life insurance plans available to employees at no cost;

plus, sick, vacation, personal days and more!