To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.
Application AnalystApplication Service Delivery Support AMER (1.) To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
2.) To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
3.) To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
4.) To provide technical assistance to the team members in resolving customer issues. (5.) To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Decision Support Analyst, Senior
Under the direction of the Director of Finance, the Decision Support Analyst will develop, plan and maintain the analytic tools necessary to monitor and influence operational decisions. This position will be responsible for supporting organizational decision-making through high-level analysis, repor...
Senior Support Analyst
Application AnalystApplication Service Delivery Support AMER (1. To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements. ...
Decision Support Analyst, Senior - Remote
Under the direction of the Director of Finance, the Decision Support Analysts, Sr. This position will be responsible for supporting organizational decision-making through high-level analysis, reporting, research and effective use of data generated from our information systems. Serve as consultant to...
IS Technical Support Specialist IV
IS Technical Support Specialist IV. Reporting directly to the Field Services Associate Director, this position will serve as a technical Lead for the Field Services team, supporting the needs of the area. Utilizing and learning a variety of tools and technologies to meet the growing needs of the cus...
Desktop Support-Windows-OS
We are currently seeking a Desktop Support-Windows-OS to join our team in Owensboro, Kentucky (US-KY), United States (US). The Desktop Supportwill be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Suppo...
Desktop/DeskSide Support Engineer
Primary desktop support for Windows Operating System, Mobile Device Management Infrast. ...
Lead IT Support Specialist
The Lead IT Support Specialist will have a strong technical background supporting Microsoft Suite, excellent problem-solving skill. Lead IT Support Specialist in Georgetown, KY. This is a contract-to-hire opportunity. ...
Business Systems Analyst (Software Requirements Gathering)
Business Systems Analyst assists in requirements gathering and documentation of functionality for modifications or enhancements to existing or new software products by performing the following duties personally or through other team members. Consistently communicate with the Business Systems Analyst...
Business Analyst -Administrative Office of the Courts (AOC)-Non-Tenured (NT)
Advertisement Closes 7/29/2024 (8:00 PM EDT) 24-04332 Business Analyst -Administrative Office of the Courts (AOC)-Non-Tenured (NT) Salary $55, - $65, Annually Employment Type Judicial Branch | Administrative Office of the Courts | HR/WK Hiring Agency Judicial | Court of Justice Location 1001 Vandal...
Lead IT Support Specialist
The Lead IT Support Specialist will have a strong technical background supporting Microsoft Suite, excellent problem-solving skills, and a ability to lead and mentor junior IT Support Specialists. The Lead IT Support Specialist will be responsible for training and mentoring new support technicians a...