Supplier Relationship Manager

Supplier Relationship Manager

Job LocationsUS-United StatesRequisition ID2024-17390CategoryOperations - Claims SupportPosition TypeRegular Full-Time

Overview

The Supplier Relationship Manager is responsible for supporting the Director of Claims Supplier Management in the implementation, process improvement, and optimization of all line of business programs.

The Supplier Relationship Manager will be responsible for analytic measurement and improvement of line of business outcomes of their assigned programs.

These programs will support all lines of business in Claims. This role will achieve outcomes by focusing on analytics, operations, and development of new programs to support organizational vision, and cost savings.

Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.

Responsibilities

Serve as a business resource for operational data / analytic needs and establishing key performance indicators, identifying opportunities, and driving business goals

• Monitor, analyze, and trend supplier data to assist the Director of Supplier Management in the development, implementation, and driving of key initiatives across all lines of business
• Optimize programs for adjuster efficiency, streamlined claimant experience, and positive claim outcome
• Drive the efficiency and effectiveness of our contracted partners.
• Identify opportunities to improve the business and resolve issues with current partner / process. Goal is to optimize third-party partnerships through proactive collaboration and mutually beneficial strategies
• Manage day to day supplier management issues interfacing with suppliers and internal staff
• Assist with resolving billing matters to ensure that accounts receivables are up to date and that submitted invoices are in line with rates outlined in the contract
• Identifies best practices and trends in the industry, participates in evaluating new and emerging technologies to determine possible incorporation into claims programs
• Participate in office operational reviews
• Partner with Third Party Risk Management and Business Stakeholders to complete risk assessments for contracted vendors
• Identify and capture benefit / savings opportunities through contracting efforts, contracted vendor utilization improvement, billing accuracy or process improvement
• Coordinate and execute cross-functional initiatives (ie. IT, compliance, billing & payments, data & analytics), applying a strategic thinking, continuous improvement and thought leadership mindset in coordination with Claims operations
• Build strong partnerships and collaborate with cross-functional teams of internal stakeholders including line of business, IT, finance, risk, legal and strategic sourcing teams.
• Keeps current with market trends and demands
• Performs other functionally related duties as assigned

Qualifications

Required :

• Bachelor's degree in insurance, business administration, supply chain management, information technology, finance or related field
• 8+ years of progressive experience in sourcing, contracting, vendor management, supply management, project management or partnership management
• Workers' Compensation Claims / Operational experience
• Proficient in data mining and data visualizations
• Experience in insurance carrier setting or related industry
• Effective communication skills and comfortable presenting in front of Senior Leadership
• Proficiency in all Microsoft Office products including Project, Word, Excel, PowerPoint, Visio, and SharePoint

Preferred :

• 10+ years of progressive experience in sourcing, contracting, vendor management, supply management, project management or partnership management
• Experience with multiple lines of business
• Prior leadership experience

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include : Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected.

This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice.

Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices.

It is an integral part of who we are as a company, how we operate and how we see our future.

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