Helpdesk Specialist - MakeMake Entertainment
MakeMake is seeking a Helpdesk Specialist to join the Engineering department for its Santa Monica campus. The role will be hybrid;
working at the office and from home to support artists and production staff in a tier one environment. The role will support employees working across all disciplines of production and post production.
The helpdesk specialist will interact with staff via email, telephone, chat / Zoom as well as in person.
The position will report to the Head of IT. The Helpdesk Specialist will also interact closely with other members of the Engineering department to quickly and effectively resolve support issues.
Responsibilities include but are not limited to :
- Responding to and prioritizing help desk tickets. The Helpdesk Specialist will escalate a ticket to the next level of support if he or she is unavailable or unable to resolve the issue
- Installing software, plugins and drivers as needed to fulfill support requests
- Assisting new employees with workstation / laptop set up and company accounts familiarization
- Remote hands. Setting up and breaking down of workstations as needed
- Remote hands. Rebooting on prem workstations and servers as needed
- Tracking and maintaining hardware inventory
- Maintaining workstation images and deployment cycles
- Be part of an on-call rotation for after hours support
Preferred Skill Set
- Excellent oral and written communication skills
- Strong attention to detail
- Strong knowledge of Mac OS and Windows operating systems
- Knowledge of the Adobe production suite, Avid and Autodesk software packages
- Familiar with wired and wireless network infrastructure (cabling, switches, access points) as well as basic TCP / IP networking
- Comfortable with audio / video devices and concepts (signal flow, patching, audio and video monitoring)
Interested applicants should email their resumes to careers@makemake.com
This is a staff role with paid time off, health benefits, 401k and more.
Salary range : 20 / hr - 22 / hr
Help Desk Support Specialist
A company is looking for a Help Desk Support Specialist. ...
Help Desk Specialist
Helpdesk Specialist - MakeMake Entertainment. MakeMake is seeking a Helpdesk Specialist to join the Engineering department for its Santa Monica campus. The helpdesk specialist will interact with staff via email, telephone, chat / Zoom as well as in person. The Helpdesk Specialist will also interact ...
Help Desk Specialist I
A company is looking for a Help Desk Specialist I. ...
Service Desk / Help Desk Specialist ( LOCALS ONLY ) --- Remote & 10 days Onsite In a Month Required
The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. We seek innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking for someone who can pivot when needed, multita...
Help Desk Support Specialist
Located onsite in Elk Grove, CA (5 Days / Week ONSITE).Ticketing System is ServiceNow.Handling call escalations from Tier 1 to Tier 2.Standard working hours, M-F, 8 hours a day supporting PST.Technical Support, 2+ years, Is Required.Mac OS X, 2-5 years, Is Required.Network Support, 2+ years preferre...
Help Desk Specialist
Answer incoming Global Service Desk calls and chats while routing new incoming Service Desk tickets created via email. The Global Tech Support Analyst is a member of the Global Service Desk that provides front-line support to end users on a variety of differing issues, identifying, researching, and ...
Service Desk / Help Desk Specialist ( LOCALS ONLY ) --- Remote & 10 days Onsite In a Month Required
The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. We seek innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking for someone who can pivot when needed, multita...
Help Desk Specialist
Helpdesk Specialist - MakeMake Entertainment. MakeMake is seeking a Helpdesk Specialist to join the Engineering department for its Santa Monica campus. The helpdesk specialist will interact with staff via email, telephone, chat / Zoom as well as in person. The Helpdesk Specialist will also interact ...
Help Desk Specialist II
In addition to computer repairs, Help Desk Specialists may be required to troubleshoot other equipment, including printers, scanners, desk phones, and any specialized equipment. System Administrator and includes all aspects of help desk support and end user technical assistance. When a user submits ...
Help Desk Manager & Training Specialist - (Relocation to India) - Virtual/Remote
As a Help Desk Manager, the candidate should manage the daily operations of HSI Client's help desk. Manage the daily operations of our help desk. Develop and implement procedures for effective help desk management. Minimum 2 years of experience in a help desk or technical support role. ...