Tax Credit Specialist/Property Manager - Madison Area

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan.

Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually.

We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and / or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement?

Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.

Description

Lutheran Social Services of Wisconsin and Upper Michigan is seeking a Tax Credit Specialist / Property Manager to lead our team at the Tree Lane Apartments in Madison! This is a 45 unit Family Building on the West Side of Town.

The Tax Credit Specialist has primary responsibility for leasing, marketing and all related property management functions.

Our Team aims to maintain compliance with the Low Income Housing Tax Credit program regulations at assigned LSS owned or managed LIHTC projects.

This is a highly independent role. Will require working in person at the property. The Role is full time ( 40 hours) and benefit eligible!

Essential Duties and responsibilities :

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

Assumes primary and direct responsibility for managing tenant and stakeholder issues and concerns related to the property, tenant relations, marketing, etc.

Works independently and with supervisory staff to address concerns in a consistent and timely manner. Provides enforcement of lease requirements and project rules.

• Works as a collaborative team member to support the Business Unit.
• Markets and promotes the project(s) to ensure occupancy rates that meet or exceed leasing schedule. Leasing schedule will be provided.

Work closely with Program Manager and Director to implement marketing plan. The specialist is the primary point of contact for the property and will answer inquires.

• Direct responsibility for processing and verifying all compliance paperwork
• Reviews and corrects documentation for tenant certifications, leases, etc.
• Assign units, sign lease and facilitate all steps of move in and move out
• Maintain high occupancy and tenant satisfaction
• Intake and process applications
• Collect required documentation to verify program eligibility
• Completes background, credit checks and LIHTC eligibility as well as work with third party compliance service to complete approval for tenancy
• Deny applications that do not meet eligibility criteria
• Ensure all certification paperwork is complete according to Low Income Housing Tax Credit (LIHTC) program rules and LSS expectations.
• Ensures compliance with administrative rules for occupancy of the projects; i.e. income limits, screening checks, and income targeting requirements.
• Have a high attention to detail and ability to communicate with a variety of individuals and neighborhood representatives and city leaders.
• Have a working knowledge of LIHTC handbook(s) and publications and implements requirements contained within.
• Ability to complete informational and compliance reports and respond to request for information on property operations on a timely basis.
• Attend community events to provide property information or give tours of the property
• Collects all payments to the project including security deposits, pet deposits, damage payments and monthly rents.
• Records all payments received and prepares an accurate electronic monthly deposit report. Ensures that the monthly deposit(s) are made in a timely fashion.

Participates in credit card processing of payments following established protocols.

Receives, reviews, and provides feedback concerning monthly project financial reports. Monitors to ensure all identified charges are accurate for the project.

Ensures all collected rents and other project income is accurately reflected. Communicates any discrepancy or areas of concern to supervisory staff.

• Maintains a complete and accurate waiting list.
• Ensures individual and project compliance with Fair Housing laws. Participates in annual Fair Housing training.
• Ensures complete and compliant tenant files that meet LSS, state and IRS standards / regulations. Maintains tenant files as assigned.
• Implements LSS and municipal expectations as related to project curb appeal and facility standards. Provides direct services to accomplish these goals;

i.e. snow and ice removal, weed pulling, picking up trash, etc. Works with maintenance and supervisory staff to identify areas needing correction.

Works within annual budget to meet identified need and makes budgetary recommendations for subsequent budget years.

• Purchases project supplies in accordance with published agency and funder expectations. Works with supervisory staff to ensure compliance with project budget.
• Prepares for and participates in all facility compliance inspections; i.e. WHEDA, city, state, etc.
• Conducts apartment inspections per identified program expectations.
• Has responsibility for on call / after hour's communications regarding facility and or resident issues. Responds appropriately or dispatches to maintenance all emergency calls within prescribed timelines.
• Conducts and or arranges for all required facility testing including but not limited to fire extinguisher testing, elevator testing, sprinkler system testing, smoke detector testing and battery replacement, and fire inspections.
• Ensures quality programming through the use of best practice standards and contract / licensing requirements.
• Serves as a representative of the agency and the properties / programs to internal and external customers. Establishes and maintains appropriate relationships with stakeholders.
• Completes all assigned training in the prescribed timeframe. Seeks additional training opportunity to enhance effectiveness in meeting expectations of the job.

Coordinates participation in training opportunities with supervisory staff to ensure appropriateness of training and compliance with budget.

• Maintains MSDS book for each assigned project(s).
• Knowledge of property management software
• Performs other duties as required / assigned.

ADDITIONAL AGENCY REQUIREMENTS (Required of all employees) :

• Must comply with agency and departmental policies and regulations
• Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
• Must support the Mission, Vision and Values of the Agency.

PERKS :

• Public Service Loan Forgiveness (PSLF)
• By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
• Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
• Medical / Dental / Vision Insurance
• Flex Spending for Dependent & Health Care
• Mileage reimbursement
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• LSS makes annual raises a priority for employees
• Employee Assistance Program
• Service Awards and Recognition

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements .

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND / OR EXPERIENCE :

A Bachelor's degree or an Associate's Degree with minimum 2 years property management experience OR 5 years of property management experience is required.

Additional previous experience in property management and / or working with customers in a similar setting is preferred.

A Low Income Housing Tax Credit Specialist Certification is required, but can be obtained within the first three months of employment.

CERTIFICATES, LICENSES, REGISTRATIONS :

The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role;

a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

LANGUAGE SKILLS :

Ability to communicate both in verbal and written format, effectively and efficiently in job. Ability to read, analyze, and interpret general correspondence and paperwork.

Ability to effectively present information and respond to questions from others.

COMPUTER SKILLS / TECHNOLOGY :

Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.

This position will require knowledge of the Microsoft Suite applications, and be able to create documents, presentations and spreadsheets.

PHYSICAL DEMANDS / WORK ENVIRONMENT :

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the worker is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit and occasionally lift and / or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Keyboarding is required for this position.

The incumbent of this position may work in both an office environment and the program(s) it oversees. Must be willing to work from multiple locations.

The incumbent will also be exposed to outdoor weather conditions when traveling on company business.

May occasionally be exposed to chemical fumes such as paint and carpet cleaning. May enter client's dwellings or programs and be exposed to smoke and common household allergens such as dust, mildew and pets.

The noise level in the work environment is usually moderate.

TRAVEL : Position may travel daily between programs. May travel over the two state area on occasion for training and meetings and may include some overnights.

Qualifications

Education

Bachelor Degree (preferred)

Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)