Night Manager

Night Manager

Newark Airport Renaissance, 1000 Spring Street, Elizabeth, New Jersey, United States of America Req #6577 Friday, May 10, 2024

Full-Time

Overview

The Night Manager at Renaissance Newark is responsible for the management of all aspects of the Front Desk functions including Shuttle operations.

Acts as the hotel’s Manager on Duty during the overnight shifts specifically handling any guest and / or associate concerns or requests and providing support to all open outlets.

Understands and is able to implement the hotel’s emergencies plans. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff.

Responsibilities

• Supports day-to-day operations, to ensure for quality standards and meeting the expectations of the customers on a daily basis.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Handles employee questions and concerns.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts,
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supports same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Encourages team members to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to team members, including setting performance standards and monitoring performance
• Provides feedback to individuals based on observation of service behaviors.
• Manages the day-to-day operations of the front desk, guest calls and Concierge Lounge while providing additional management support to all other departments when acting as the hotel’s MOD during the overnight shift.
• Ensures that night audit process and all reporting requirements are executed on a timely basis

Qualifications

• High school diploma or GED
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
• 1 2 years supervisory experience in the guest services, front desk, or related professional area
• Excellent verbal and written English communication skills, with a second language helpful.
• The ability to access, retrieve and leverage info from the hotel property management system is expected.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $ billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020 .
• MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer / What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Other details

• Job Family Hotels
• Pay Type Salary
• Min Hiring Rate $57,
• Max Hiring Rate $60,
• Newark Airport Renaissance, 1000 Spring Street, Elizabeth, New Jersey, United States of America

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