Receptionist and Member Relations

Busy private Country Club in Holly Springs, NC is seeking a full-time Receptionist and Member Relations Coordinator

PLEASE RESPOND WITH YOUR RESUME AND A COVER LETTER*

Standard Hours : 10 AM-5 PM Tuesday-Saturday, with flex to some Mondays

POSITION SUMMARY :

The Receptionist & Member Relations Coordinator is responsible for assisting with administrative and clerical duties, managing reservations system, and communication initiatives.

This position is also responsible for greeting members, guests, and visitors, answering phone, displaying a high level of professionalism in the reception area and providing polite and accommodating service to visitors to include members, guests, prospective members, vendors, clients, and staff in person, via the telephone or email.

ESSENTIAL JOB DUTIES :

• Greet all visitors, members, and guests in an attentive, friendly, courteous, service-oriented manner and, respond to inquiries and provide directions to correct destination.
• Maintain regular, dependable attendance and punctuality.
• Maintain high standards of professional appearance and grooming, which include wearing proper attire and name tag when working.
• Create various pieces of collateral using present templates and deploy as needed.
• Format all Club emails and send to appropriate recipients.
• Keep Club website up to date.
• Ensure that new events are set up correctly and deployed to the Club website and app.
• Take photos and update social media platforms regarding activities and events.
• Respond promptly to all emails, including those regarding inquiries and reservations and requests from members, guests, and staff in a polite and professional manner.
• Answer the telephone in a courteous and professional manner.
• Screen and direct calls as appropriate.
• Take information from callers and relay messages to appropriate departments.
• Assist in answering basic member queries related to club operations to the best of your ability when possible.
• Manage and update the Club’s reservations system, including events, member information, etc.
• Keep Food & Beverage informed on status of reservations.
• Assist in creating seating charts for large events and serve as hostess as needed.
• Receive mail and deliveries, sort mail, and deliver to the club’s designated recipient.
• Monitor member and guest access and maintain security awareness.
• Ensure knowledge of staff movements in and out of Club.
• Provide general administrative and clerical support by performing general office tasks to assist General Manager and other department heads.
• Prepare correspondence and documents.
• Monitor inventory relevant to reception area and printer.
• Tidy and maintain the reception area, including foyer.
• Perform other duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS :

• High school diploma or GED required.
• One to 3 years of receptionist, administrative assistant or related experience preferred.
• Must have Food & Beverage experience.
• Proficient with computer systems to include Outlook, email, Microsoft Office and familiar with membership software.
• Demonstrated ability to prioritize, multitask and manage data with a high degree of accuracy.
• Possess strong organizational, written and oral communication skills.
• Demonstrated results and detail oriented and capable of working with minimal direction.
• Excellent team player with ability to work hands on in a fast-paced environment.
• Must possess ability to maintain confidentiality and to handle member and guest information in a confidential manner.

PHYSICAL AND MENTAL DEMANDS :

• Requires ability to safely lift items up to 20 pounds occasionally.
• Be able to work in a sitting position for long periods of time.
• Be physically able to reach, bend, kneel, stoop, and lift above shoulder level.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and staff members.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

TYPICAL WORKING CONDITIONS :

Work is performed in an indoor setting. Some varied weather conditions are expected with exposure to heat / humidity, or cool / cold weather.

Moderate noise level in the work environment. Varying schedule to include evenings, some holidays, working on Saturdays, and extended hours as business dictates.

The Club at 12 Oaks is an EEO and a drug-free workplace. The Club at 12 Oaks voluntarily participates in the federal E-Verify work authorization program.

Job Type : Full-time.

Salary : $19.00 - $22.00 per hour.

Benefits :

• Health Insurance.
• Dental Insurance.
• Employee meal

About The Club at 12 Oaks :

Our Course The 12 Oaks course is a masterpiece of modern design. Created by the legendary Nicklaus Design Group, it weaves through nature, flowing past hardwoods, pines, wetlands, and streams.

At its opening in 2008, Golf Digest counted us among the nation’s Best New Courses, while The North Carolina Golf Panel magazine named us the Best New Course in the state.

Our Community We’re committed to our members on and off the course, with a wide variety of high-end amenities and social events for every age group.

At the centerpiece of our community is an elegant colonial-style clubhouse with an upscale bar, members-only dining room, and a large patio overlooking the greens.

Meet your friends for dinner at our award-winning gourmet kitchen, or bring your kids to our stunning pool pavilion and waterslide.

From upscale wine tastings to themed family dinners, there’s always a reason to be at the Club.