Position Type : Full Time Location : El Paso, Texas Date Posted : Date posted 08 / 06 / 2024 Areas of interest : Call Center, Customer Operations, Customer Service Requisition Number : 2024-38081 Business unit : Customer Operations CRP113
Start date October 11th 2024
Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service?
Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.
BE PART OF THE CONNECTION
At Spectrum, we keep more than 31 million customers connected. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products.
Every day, your work will strengthen connections between Spectrum and our customers.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
- Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
- Representing a Fortune 100 company and being the voice of Spectrum
- Troubleshooting and resolving technical issues related to cable and video services
- Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
- Resolving TV inquiries while creating best-in-class customer experiences
- Working in an open, friendly environment with a supportive, energetic team
We’re a large organization with bustling 24 / 7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business.
If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education : High school diploma or equivalent
- Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
- Language : Ability to read, write, speak and understand English
Preferred Qualifications
- Experience : 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
- Technical Skills : MS Office, computer skills, typing
- Skills : Communication, organization, time management, multi-tasking, customer service
- Abilities : Dependable, professional, solution-oriented, results-driven, resilient
SPECTRUM CONNECTS YOU TO MORE
- Tools + Tech : Work with innovative, customer service technology and information systems
- Supportive Teams : Learn from managers and work with team-oriented colleagues who want you to grow and succeed
- Competitive Pay : Generous $20 per hour starting pay
- Dynamic Growth : The growth of our industry and evolving technology will power your career as you move up or around the company
- Learning Cultur e : We invest in your learning, and provide paid training and coaching to help you succeed
- Total Rewards :
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