Position Summary
The Credit Manager along with the Sales Manager are the second in charge at the individual branch location. The Credit Manager performs a wide variety of job functions at the direction of the General Manager, assisting and coordinating store activities to ensure safe, professional and profitable operations.
The Credit Manager is accountable for meeting company objectives; maintain company quality standards and adhering to company policies.
Principal Accountabilities
- Acquire and Maintain Customers
- Act as a customer liaison who resells the benefits of timely rental / lease agreement renewal payments
- Assist in managing store personnel; may direct activities of one or more employees
- Compliance with all applicable federal, state and local statutes
- Decipher, prepare and review store reports
- Document all customer commitments
- Ensure company standards for renewals, delinquencies and store collections are satisfied
- Fill out paperwork for submission to corporate support
- Follow monthly marketing plans and maintain internal quality control standards
- Manage customer accounts
- Managing inventory and cash assets
- Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy
- All other duties deemed necessary for effective store management
Qualifications
Requirements for Credit Manager
Effective organizational skills
Established collection skills
Good communication skills
Handle multiple priorities simultaneously
Learn and become proficient in POS system
Maintain professional appearance
Must be able to read, write and communicate effectively in person and over the phone with employees and customers
Negotiate and resolve conflict
Plan, organize, delegate, coordinate and follow up various tasks and assignments
Recognize and solve problems
Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
Regular and consistent attendance, including nights and weekends as business dictates
Education and Experience
Two years’ experience with Rent-to-Own, retail or other business emphasizing customer service, account management, sales and merchandising.
General Physical Requirements
Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
Stooping, bending, pulling, climbing, reaching and grabbing as required
Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
Prolonged driving and standing
Must be able to work in and outdoors in a variety of climates and weather conditions.
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