Senior Client Success LeadVirtualVocations • Cleveland, Ohio, United States
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Senior Client Success Lead
VirtualVocations • Cleveland, Ohio, United States
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A company is looking for a Sr. Client Success Lead (Global Enterprise Partnerships).
Key Responsibilities
Manage a portfolio of enterprise clients, ensuring high-quality service delivery and relationship management
Coordinate with internal teams for global service rollouts and track client needs into operational priorities
Monitor performance metrics and report on client satisfaction while identifying opportunities for account growth
Required Qualifications
Bachelor's degree (or equivalent) required; advanced degree preferred
6-8 years of experience in client success, account management, or strategic relationship roles
Experience managing complex, enterprise-level global accounts
Strong organizational skills and ability to operate across multiple time zones
Proficiency with CRM systems and reporting tools; CTIPS Certification preferred
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Client Lead • Cleveland, Ohio, United States
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