Lead Case Manager-

Exempt

Driving Required

PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Care Coordination Services team as the Lead Case Manager role at the Santa Ana location.

ABOUT PATH

Since its foundation in 4, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness.

PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.

ABOUT OUR TEAM

PATH is a non-profit organization and leading provider of homeless services in California with locations throughout Southern California, Santa Barbara, and San Jose.

We believe our mission to end homelessness can be achieved by providing permanent housing and highly individualized supportive services.

ABOUT THE JOB

As part of the Care Coordination Services team, the Lead Case Manager is a seasoned social services professional who collaborates with the multidisciplinary team and the team / program supervisor to support the needs of the client.

Position Responsibilities :

Please note this is not a supervisor role, the term lead is in the job due to program requirements.

Under the supervision of the program manager, provide oversight of program contracts to ensure successful

implementation, coordination of participant services, achievement of program performance measures, and

evaluation of services.

In collaboration with the Quality Assurance Department, ensure programs are in compliance with contracts and

partnership agreements.

• Under the supervision of the program manager, function as a contact representative for program matters.
• Under the supervision of the program manager, provide administrative oversight of the team, which may include

coverage for the program manager.

• Support with the completion of critical incident reports as required per PATH policies and / or the contract.
• Conducts intake and individualized needs assessment for all clients and collaborates to develop Individualized

Service Plan (ISP) that addresses housing goals, maintaining / increasing income and other personal goals identified

by the client including medical, mental health, substance use, financial resources, vocational, and social support

needs.

WHAT YOU BRING

We’re looking for candidates with :

Analytical Skills and Attention to Detail : Gather and interpret data, identifying trends, patterns, and insights to inform decision-making.

Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.

Collaboration and Teamwork : Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders.

Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.

• Communication : Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative : Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities.

Think outside the box, generating innovative solutions to problems or challenges.

• Critical Thinking and Problem Solving : Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries : Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

PREFERRED QUALIFICATIONS

Three (3) years of experience in healthcare, case management, homeless services or working with vulnerable

populations.

MINIMUM QUALIFICATIONS

One (1) year of experience in healthcare, case management, homeless services or working with vulnerable populations.

MANDATORY REQUIREMENTS

Regardless of qualifications, candidates must :

• Have employment eligibility verification
• Have or be able and willing to obtain CPR / First Aid training
• Successfully complete the following as a condition of hire : Tuberculosis TestBackground ScreeningDrug Test

DRIVING

Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must :

• Have reliable transportation
• A valid driver’s license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage

EMPLOYMENT ELIGIBILITY

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

FLEXIBLE WORK

We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.

WHAT WE OFFER

In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

READY TO MAKE A DIFFERENCE THROUGH ACTION?

If this position sounds like a fit, please submit your application today. A resume is required.

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve.

We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change.

If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.