Job Duties :
- Develop and maintain a working knowledge of current Respiratory Programs and HME products and services offered by the company and all applicable governmental regulations.
- Effectively convey ideas or written processes and instructions to patients in a polite, informative, and appropriate matter.
- Identifies need for Pulse Ox testing to recertify or qualify O2 services per insurance regulations.
- Complete all company, insurance, and / or government-provided paperwork timely and entirely. Included, but not limited to;
Delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, equipment-specific instruction / cleaning forms, etc.
- Initiate, maintain and perform follow-up calls or visits with patients.
- Perform routine preventative maintenance checks and simple repair as required by company policy or manufacturer’s guidelines.
- Assist with customer equipment problems during business / non-business hours and under emergency situations. Troubleshoot all equipment failures calmly and patiently.
- Report equipment hazards and / or product incidents as required in accordance with company policies and procedures.
- Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
- Assume on-call responsibilities during non-business hours in accordance with company policy.
- Maintain patient confidentiality and function within the guidelines of HIPAA.
- Perform other related duties as assigned.
Competency, Skills, and Abilities :
- Equipment repair or maintenance skills.
- Strong verbal and written communication.
- Strong customer service skills.
- Ability to prioritize and manage competing priorities and tasks.
- Decision-making, analytical and problem-solving skills with attention to detail.
Requirements
Minimum Job Qualifications :
- High School Diploma or equivalent.
- Valid and unrestricted driver’s license from state of residence.
- Construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience.
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