Manager, Software Engineering (ServiceNow)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Job Description

We are seeking an experienced Manager, Software Engineering to lead the development and management of the DemoHub platform.

DemoHub is a dynamic ecosystem encompassing demo instance provisioning, content deployment, demo search portal development, and a tools console.

Key Responsibilities :

People Management :

• Lead and mentor a team of developers (both full-time employees and contractors) in delivering solutions that enhance the Solution Consulting Organization.
• Facilitate effective team collaboration with internal customers (content and engineering teams) to understand business requirements.
• Ensure the team consistently prioritizes tasks to align with business goals and communicates priorities clearly.
• Support team members in their professional growth through coaching, goal-setting, and development discussions.

Instance Operations :

• Oversee daily case management, ensuring issues are addressed from detection through resolution, especially for content teams and Solution Consultants (SCs).
• Proactively manage and resolve complex technical issues, including major operational outages, coordinating communication with stakeholders as needed.
• Collaborate with stakeholders to assess risks, resolve dependencies, and remove roadblocks.
• Continuously evaluate and improve processes, technologies, and skills to advance platform operations.

Technical Leadership :

• Foster innovation through prototyping and experimentation with new ideas.
• Provide technical mentorship and guidance on best practices, helping the team make informed technical decisions.
• Break down business requirements into technical components, keeping modularity and reusability in mind.
• Effectively communicate technical concepts to non-technical audiences.
• Develop and refine processes for ongoing system maintenance; drive initiatives to automate routine maintenance tasks and improve system health.

Qualifications

• 6+ years of experience in software development.
• 3+ years of technical leadership, guiding developers with best practices and efficient development techniques.
• Experience with ServiceNow features like Service Portal, Employee Center, Flow Designer, and IntegrationHub is preferred.
• Expertise in ServiceNow development tools, including JavaScript, Jelly, HTML, CSS, and Glide API.
• Experience with React / Angular or similar frameworks.
• Proficiency with ServiceNow integration methods (REST, SOAP, MID Server, etc.) and third-party integrations.
• Excellent written and verbal communication skills, with the ability to present technical information clearly to a business audience.
• Proven problem-solving skills in addressing technical challenges during deployment.
• A hands-on engineer with a background in software development who has transitioned to a leadership role.
• Ability to manage multiple priorities in a fast-paced environment.

This is an exciting opportunity to lead a talented team and contribute to the continued success of DemoHub!

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.

Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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