Job Description
Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be required to :
Provide excellent customer service to each guest needing assistance with tickets to the different shows and events at the resort.
Ensure a positive and professional guest experience.
- Provide excellent customer service to all internal and external partners.
- Process phone and in person ticket orders by utilizing a computerized ticketing system.
- Assist with night of show walk up sales and will call distribution.
- Print and distribute tickets to guests attending the various shows and events.
- Follow proper cash and credit card handling procedures with financial integrity including the reconciliation of individual cash drawer.
- Resolve customer concerns, requests and / or complaints in a timely, courteous and informed manner. Escalate conflicts to a supervisor as needed.
- Maintain knowledge of various shows and events available to our guests.
- Assist with incoming and outgoing customer calls.
- Maintain a positive attitude and a genuine interest in helping others.
- Perform all other duties as assigned.
Qualifications
Job Experience / Education :
- Must have a high school diploma or equivalent.
- Must have a minimum of two (2) years’ prior experience as a Ticket Office Cashier, preferably with Las Vegas experience.
Knowledge, Skills and Abilities :
- Must have experience with ticketing systems and point of sale systems.
- Must have knowledge of basic cash handling procedures, and fiscal responsibility including an understanding of PCI Compliance.
- Prior knowledge of Archtics, Ticketmaster Host, and TM1 a plus.
- Must have prior customer service experience preferably in the ticketing industry.
- Must have excellent attention to detail.
- Must have excellent verbal communication skills.
- Must be able to function in a stressful environment.
- Must be a highly motivated self-starter and a hard worker.
- Must possess excellent problem-solving skills.
- Must have excellent phone etiquette.
- Must be able to work a flexible schedule (evenings, weekends, and holidays).
- Must have the ability to work with individuals from different cultures and backgrounds.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
Ticket Office Agent
Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be required to:. Process phone and in person ticket orders by utilizing a computerized ticketing system. Must have a minimum of two (2) years’ prior experience as a Ticket Office Cashier, preferably with Las Vegas experience. ...
Box Office Ticket Agent - Theatre at Resorts World (Part-Time)
The Box Office Ticket Agent is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The Box Office Agent is responsible for communicating information regarding the location, e...
Box Office ticket Agent- Part Time- ( LINQ Las Vegas)
A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller will efficiently make reservations on site and issue tickets for shows, casino, special events and 3rd party ticket vendors as approved by CET. This position generates...
Box Office Ticket Agent- Part Time (Harrah's LV)
A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller will efficiently make reservations on site and issue tickets for shows, casino, special events and 3rd party ticket vendors as approved by CET. This position generates...
Ticket Office Agent
Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be required to:. Process phone and in person ticket orders by utilizing a computerized ticketing system. Must have a minimum of two (2) years’ prior experience as a Ticket Office Cashier, preferably with Las Vegas experience. ...
Box Office Ticket Agent - Part Time (The Linq LV)
A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller will efficiently make reservations on site and issue tickets for shows, casino, special events and 3rd party ticket vendors as approved by CET. This position generates...
Box Office Ticket Agent-Part Time (Planet Hollywood)
A Box Office Ticket Seller is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller will efficiently make reservations on site and issue tickets for shows, casino, special events and 3rd party ticket vendors as approved by CET. This position generates...
EAP Call Center Representative
A company is looking for a PRN EAP Call Center Representative. ...
Administrative Assistant Admin Work From Home - Part-Time Focus Group Panelists
No Administrative Assistant admin experience needed. Administrative Assistant Admin Work From Home - Part Time Remote Focus Group Panelists. Administrative assistant admin experience is not necessary. If you are an administrative assistant or someone just looking for a flexible part time remote work...
Pharmacy Tech Support Call Center Representative (Home-Based)
Pharmacy Support Call Center Representative. Pharmacy Support Call Center Representative. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Primary C...