IAM SailPoint Support Engineer

Job Title : IAM SailPoint Support Engineer

Location : Dallas, TX 75247

Position Type : Temporary (with potential to convert to Full-Time Employee)

Work Schedule : Hybrid - Onsite Monday, Tuesday, Wednesday

Overview :

Wheeler Staffing Partners is seeking an IAM Support Engineer to join our team. This temporary role offers full benefits and is intended to convert to a permanent full-time position once the fiscal year begins in September.

Our client has recently implemented SailPoint and requires additional support during the post-production phase. The ideal candidate will have strong experience with SailPoint, excellent communication skills, and the ability to drive process improvements.

Key Responsibilities :

• SailPoint Support : Provide support for SailPoint IdentityNow by collaborating with key technical teams across the enterprise to understand and address technology requests and business complexities.
• Policy and Procedure Reviews : Participate in regular reviews of IAM policies, standards, and procedures to ensure compliance with governance controls and improve the IAM program's maturity.
• Break / Fix and Change Management : Respond to break / fix requests, monitor the environment, and support change management processes for development, QA, and production environments.
• Automation : Identify opportunities to develop scripts for automating engineering tasks, minimizing manual work, and ensuring high-quality, consistent output.
• Technical Expertise : Apply expertise in software development integration, particularly with Identity, Credential, and Access Management (ICAM) solutions, including SailPoint, Azure, and Duo products.
• Development Skills : Utilize development experience with PowerShell, Python, Java, REST, and JSON.

Skills and Knowledge :

• SailPoint IdentityNow Experience : Must have hands-on experience with SailPoint IdentityNow.
• Identity Management : Solid knowledge of identity data flows, engineering workflows, security roles, certification / attestation, entitlement management, SOD, and access governance in SailPoint.
• Professional Experience : At least 5+ years of professional Identity Management (IDM) experience with a demonstrated understanding of modern IDM concepts and best practices.
• ITIL Knowledge : Working knowledge of ITIL disciplines.
• Process Documentation : Ability to produce high-quality process documentation for knowledge transfer.
• Automation and Delivery Focused : Strong adoption of automation philosophies with the ability to drive tasks forward and meet deadlines.
• Problem-Solving Skills : Strong problem investigation and diagnosis skills.
• Communication : Ability to communicate effectively with a wide range of stakeholders, both internally and externally.

Experience and Education :

• Education : Bachelor’s degree required or additional experience in lieu of education.
• Professional Experience : Minimum of 7 years in the information technology field, including systems administration, technology consulting, technology system design and support, or other closely related experience.
8 days ago