User Support Specialist/ Help Desk

Job Description

We connect our employees with some of the best opportunities around.

Time and time again, our employees tell us that the most important thing we offer is respect. Federal Staffing Solutions puts people to work in all types of jobs.

When you work with us, you build a relationship with a team of employment professionals in your community who have, in turn, built personal relationships with the businesses that are hiring.

We are looking for a Help Desk / User Support Specialist to work in Miami, FL supporting our client.

Clearance : Secret

Salary : $25.32 hour with $4.57 for Health and Welfare

Duties : Our client is looking for a top notch User Support Specialist / Help Desk to provide IT and user support, in support of one of our federal agency customers in Miami, FL.

Overtime and travel may be required as needed with proper authorization. Individual may support any division / section within depending on the needs of the office at time of hire.

Typical assignments include the following but not limited to : Responsible for assisting the district IT Staff in performing a variety of tasks associated with the day-to-day operations and administration of IT systems within the office.

These duties include a wide range of information technology support to meet the USAO information needs using network hardware and software capabilities.

Typical assignments include the following but not limited to :

• Assisting users with various IT related troubles
• Installing and maintaining USAO hardware and software
• Physically moving IT equipment
• Administering user accounts
• Monitoring and diagnosing IT systems.
• Actively using trouble tickets to follow issues.
• Training district users
• Tracking IT equipment

The User Support Specialist will be required to maintain the utmost level of customer service, responsiveness, communication, and judgment.

Travel to other district offices may be required on a regular basis using government provided Vehicle and / or via personal transportation.

Travel may be 1 to 2 days per week.

The above-mentioned duties may be performed as single functions or in combination with one another. One is expected to perform duties in relation to the contract for said position.

Basic Qualifications :

• Excellent written and oral communication skills.
• Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.

Certain applications may require certification by the software provider.

• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Experience with DOJ office automation environments extremely helpful;
• Should be an expert user of the Government's word processing, spreadsheet, and email systems.
• Pleasant telephone manner important.
• Ability to consistently deliver highest quality work under extreme pressure.
• Ability to obtain a security clearance.
• Valid Driver’s license.
• Must be a U.S. Citizen.

Preferred Qualifications :

• Experience working in a Government and / or Litigation Support environment in conjunction with basic qualifications, is strongly preferred.
• Prior teaching / training experience involving computer applications, preferably database,imaging, or other automated litigation support applications strongly preferred.
• Prior experience in automated litigation support preferred.
• Prior Help Desk experience in Information Technology.
• Undergraduate degree valued.
• Current or active clearance.

References :

• THREE (3) PROFESSIONAL REFERENCES
• List the person(s) with professional association NOT PERSONAL REFERENCES
• The following FORMAT should be used when LISTING PROFESSIONAL REFERENCES :
• Name of Reference : Job Title : Organization : Phone : Email : Relationship to candidate during tenure

Equal Opportunity Employer

Requirements

Basic Qualifications :

• Excellent written and oral communication skills.
• Experience providing direct end-user support for the applications being supported, includingboth telephone support and on-site assistance to users.

Certain applications may requirecertification by the software provider.

• Must have hands-on familiarity with the network, telecommunications, and operating systemsenvironment of the applications being supported.
• Experience with DOJ office automation environments extremely helpful;
• Should be an expert user of the Government's word processing, spreadsheet, and emailsystems.
• Pleasant telephone manner important Ability to consistently deliver highest quality work under extreme pressure.
• Ability to obtain a security clearance.
• Valid Driver’s license.
• Must be a U.S. Citizen. Preferred Qualifications :
• Experience working in a Government and / or Litigation Support environment in conjunction withbasic qualifications, is strongly preferred.
• Prior teaching / training experience involving computer applications, preferably database,imaging, or other automated litigation support applications strongly preferred.
• Prior experience in automated litigation support preferred.
• Prior Help Desk experience in Information Technology.
• Undergraduate degree valued.
• Current or active clearance.
5 days ago