Job Description
David Weekley Homes, a leader in residential home building, is seeking a Warranty Service Representative to join our Charleston team.
The ideal candidate must be able to multi-task and have excellent time management, organizational, and communication skills;
scheduling and follow up techniques. Other necessary traits :
- A positive attitude, and good social skills are essential
- Must be able to deal with and remain calm in confrontational situations and deal with negativity
- Previous experience in the home building industry is preferred & some home repair experience is helpful.
- Previous experience in a customer service environment
- A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment.
Job Responsibilities
- Coordinate and schedule all other repairs with contractors and customers
- Follow up, inspect and insure completion of all repairs
- Hold contractors accountable for results
- Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
- Manage your budget
- Handle multiple tasks, as well as projects within designated timeframes
- The ability to say "no" and overcome objections in a professional manner
- Responsible for achieving high levels of customer satisfaction
- Performing minor repairs
Come and join our winning team recognized by Fortune Magazine as One of the Top 100 Companies to Work For . David Weekley Homes builds in 20 markets from Arizona to the Carolinas and is the largest privately-held builder in America.
We offer an excellent benefits package that includes :
- Health Insurance - Medical, Dental and Vision
- 401k and discretionary match
- Profit Sharing
- Vacation, Holidays & PTO
- New Home Discount for Team Member & Family
- Community Outreach
- And More!
Warranty Service Representative
David Weekley Homes, a leader in residential home building, is seeking a Warranty Service Representative to join our Charleston team. Previous experience in a customer service environment. ...
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