Customer Service Specialist/Dispatcher

Customer Service / Dispatcher

Job Type : Full Time

Location : York, SC

Benefits : Medical, Dental, Vision, 401K, Life Insurance, PTO

Salary : $33,000.00 to $42,000.00 / year

Job Description :

Come join the fastest growing global equipment manufacturer, technology innovator and national service provider for the recycling and waste management industry.

A BACE Customer Service Representative works as part of our Service Team to manage all aspects of Service requests from our Customers to make sure their equipment continues to operate as expected.

Responsibilities Include :

• Manage the dispatch and service request process, thru successful completion / closure, including dispatching of service technicians.
• Prepare and present service quotes to customers.
• Perform follow-up customer satisfaction surveys.
• Answer phones promptly and courteously utilizing company procedures.
• Receive and respond professionally and courteously to all customer inquiries regarding the service of equipment.
• Ensure customer concerns are understood and clearly explain resolution to the customer.
• Work in conjunction with other departments to resolve customer issues.
• Maintain a positive work atmosphere with a culture of respect for others.
• Perform tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Other duties as assigned.

Knowledge and Skills :

• Professional demeanor and telephone etiquette.
• Ability to handle a heavy call volume in a professional and efficient manner.
• Excellent verbal & written communication skills.
• Organized and detail oriented with the ability to multi-task.
• Proven analytical / problem solving solutions for the customer and the company.
• Computer proficiency in Windows and Microsoft Office applications.
• Work efficiently and effectively, both independently and as a team, to meet or exceed call center standards.
• Ability to identify issues, make decisions, and resolve problems.
• Ability to react well under pressure and treat others with respect.
• Ability to commit to a regular work schedule with excellent attendance.
• Ability to work occasional overtime, weekends and / or holidays.
• Additional skills may be required to perform additional task(s) specific to work location, department or line of business.

Qualifications :

• Legally eligible to work in the United States.
• High school diploma or equivalent.
• 2 years customer account / service experience preferred.
• Manufacturing or Mechanical experience is a plus.
• Bi-lingual skills are desirable, but not required.

Pay / Benefits :

• $33,00-$42,000 per year.
• Competitive and Commensurate with Experience.
• Company supplemented Health, Vision and Dental Insurance.
• Company supplemented Long Term Disability.
• Company supplemented Life Insurance.
• Flexible Spending Account.
• Paid Time Off.
• 401K Program.
• Bonus Plan.
Benefits :
• 401(k).
• 401(k).
• Dental insurance.
• Disability insurance.
• Flexible spending account.
• Health insurance.
• Life insurance.
• Paid time off.
• Professional development assistance.
• Referral program.
• Vision insurance.

Schedule :

• 8 Hour Shift.
• Monday to Friday.
• Overtime.
• On-call Rotation.

Supplemental pay types :

Bonus Pay.

Experience :

• Account Management : 1 year. (Preferred)
• Customer service : 2 years. (Preferred)

Education :

High school or equivalent. (Preferred)

Work Location :

One location.

This Company Describes Its Culture as :

• Detail-oriented quality and precision-focused.
• Outcome-oriented results-focused with strong performance culture.
• Stable traditional, stable, strong processes.
• People-oriented supportive and fairness-focused.
• Team-oriented cooperative and collaborative.

Company's website :

www.bacecorp.com

About Bace, LLC :

Come join the fastest growing global equipment manufacturer, technology innovator and national service provider for the recycling and waste management industry.