Manager, Professional Services

Manager, Professional Services

Harris School Solutions - Remote

Harris School Nutrition Solutions is seeking a Manager of Professional Services to join our team in implementing our eTrition solution for district food service programs across the nation.

Duties will include assigning of new projects, tracking of current projects, communication with customers and internal staff of project status, ensuring project tasks are completed on schedule and within contract restraints, day-to-day operations management for members of the Professional Services team, and management of our internal project tracking tools / applications.

While this individual’s primary focus will be project and department oversight with the team, other duties will include delivery of remote (or, in some cases, onsite) client-facing training, internal staff training, data import / conversion and setup / configuration tasks within our eTrition application, when needed, especially during peak implementation periods.

The selected candidate will have the option to be fully remote, or work from within any Harris office location.

What your impact will be :

• Provide quality implementation services to our clients, with a strong focus on customer service, business expertise, and time management
• Directly oversee other members of the Professional Services team, and effectively manage the day-to-day operations for the Professional Services department
• Participate in discovery sessions with clients to determine and document As-Is and To-Be states of their systems
• Perform business analysis on projects related to SNS’ eTrition solution and add-on applications and look for ways to optimize productivity, efficiency and project delivery without sacrificing the overall client experience
• Provide insight on best practices and participate in our process improvement cycles
• Build and maintain clear, effective relationships and communication channels with clients, partners, vendors, and internal team members
• Develop detailed project plans, set proper client expectations and define clear and concise follow-up methodologies with all clients

What we are looking for :

• 5+ years of experience working in the school nutrition industry or 5+ years implementation experience in a software implementation environment
• 3+ years of Professional Services management experience
• Experience working with both business and IT groups
• Excellent problem-solving skills with the ability to analyze information and make informed, independent decisions quickly, efficiently, and effectively
• Proven ability to work on multiple projects in a team environment; demonstrated track record of performing well under pressure
• Dependable, organized, flexible, self-motivated individual with the ability to work independently and as a strong, collaborative team member
• Outstanding organizational skills; superior verbal and written communication skills
• Excellent interpersonal communication and presentation skills
• Experience in the school nutrition market space (at a district-wide level) considered a strong asset
• Travel required up to 40% during peak periods
30+ days ago