Patient Services Coordinator
Ignite Your Career With CORA!
As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing and exceptional customer service.
You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.
This is a full-time position .
Who We Are :
provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions.
Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right .
What You’ll Love About Us :
- Competitive Pay
- Medical, dental, vision, disability, and life insurance
- 7 paid annual holidays + weeks PTO that grows with time
- 401k Retirement & savings plan
- Career growth opportunities within CORA
- Leadership development : coaching, mentorship, and skill-building activities
- Tuition reimbursement
What You’ll Need :
- High School diploma or GED required
- Previous customer service experience within the last two years required
- Proficiency with Microsoft Office Suite (Word and Excel) required
- Strong time-management and organizational skills
- Superior written and verbal communication skills
- High level of personal integrity, reliability, and honesty
- Ability to work effectively in teams and autonomously in a fast-paced environment
Bonus Points :
- Prior experience in a healthcare office setting
- Basic medical terminology
- Fluency in Spanish or Creole
What You’ll Do :
- Warmly greet and build rapport with patients through in-person and phone interactions
- Answer incoming calls promptly and politely; screen calls and take / relay messages as necessary
- Verify patient insurance for outpatient therapy benefits (applicable locations only)
- Manage incoming physician referrals and prescriptions
- Provide communication on first visit expectations to all new patients
- Advise patients of their financial responsibility (, deductible, co-pay, or co-insurance responsibility per visit)
- Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
- Collect co-pay / deductible payments and provide a receipt with each transaction
- Balance daily collection of cash / checks / credit cards at the end of each day; Submit daily charges to Clinic Manager
- Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office / gym per CDC guidelines
CORA Physical Therapy is an Equal Opportunity / Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.
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