- Manages all Food and Beverage shift Team Members.
- Monitors inventory levels and scheduling of Team Members.
- Planning, organizing, coordinating, and controlling of operational outlet functions during their shift.
- Maintain professional restaurant / bar image, including restaurant / bar cleanliness, proper uniforms, and appearance standards during their shift.
- Hires, trains, and supervises bar and restaurant / bar Team Members in conjunction with the Assistant
Manager / Manager.
- Organize and conduct on-shift and departmental meetings, and schedule and direct the Team Members in their work assignments.
- Assures that all side work is accomplished, and all cleaning of equipment and storage areas is completed according to schedule.
- Ensures thoughtful guest service in all areas. Responds to complaints, taking any and all appropriate actions to resolve the guest’s issue.
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, utility, and labor costs.
- Comply with all health and safety regulations.
- Assures that the restaurant / bar and other areas are secure at the end of shift.
- Ensure a safe working environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or Team Member is injured.
- Investigate and resolve complaints concerning food quality and service.
- Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
- Enforces and is knowledgeable of the Indiana Gaming and ATC (state) regulations, and the company’s internal controls, policies, and procedures.
- Will assist in management of other food outlets in F&B Manager’s absence if needed.
- Always follow the Company Service Standards model.
- Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
- Other duties may be assigned at any time.
30+ days ago