Customer Service Representative

About Us

Do you want to work for a stable, growing organization that reaches back more than 130 years? Our steel tube and pipe products have helped build landmarks and buildings in North America;

Come build your career at Zekelman Industries!

Job Description

Sharon Tube, a division of Zekelman, is seeking a Customer Service Representative . This position is responsible for assisting with customer needs effectively and efficiently by providing complete customer service from the point of inquiry through shipment and invoicing.

The position will build relationships in an effort to get the first call and last look establishing a position as front-line customer advocate.

The position will manage their desk independently and will be expected to be an expert for their own assigned customers.

This position will be located at the Church Street Facility and report to the Customer Service Manager.

Responsibilities :

• Responds to emails and telephone calls from customers and commercial outside representation in a professional and timely manner
• Provides full and accurate information to customers to help them submit inquiries, purchase orders, requests for order status or documentation
• Enters data for quotes and sales orders in Axis platform. Accurately provides pricing on both via all sources as determined by Managers
• Utilizes SAP for sales order acknowledgements, invoices, and customer related details; uses BI Analysis for reporting purposes
• May work with OEM and Service Center Customers who submit orders via EDI or require forecasts and orders be accessed via the customer’s online portal
• Monitors and updates order backlog weekly. Provides order status to customers by request
• Completes price change requests as directed by Managers
• Expedites sales orders when necessary and provides customers with timely updates
• Follows / tracks orders through production and shipping as necessary
• Resolves customer service problems, interfacing with necessary departments and personnel
• Steps in to cover other teammate’s responsibilities during absences
• Will be trained on STC’s Quality Management System (QMS) and will receive training as an ISO / IATF internal auditor
• All other duties as assigned

Qualifications :

• A bachelor’s degree in related field preferred
• 2-5 years’ experience in customer service, sales, marketing, or related fields preferred
• Ability to successfully multi-task / prioritize projects in fast-paced environment. Organizational skills are key
• Proficiency in office-related computer skills and Microsoft Office Suite Applications
• A familiarity with SAP, Online Customer Portals, EDI, and e-commerce considered a plus
• Excellence in verbal and written communications
• Must be articulate, energetic, personable and a team player
• Must exhibit skills that demonstrate attention to detail, dependability, and professionalism
• Regular, full-time, predictable onsite attendance is an essential function of this role
• Lead and promote health and safety work practices as required by regulatory agencies and company policy
• Ability to pass hair follicle drug / physical / background check
• Legally authorized to work in the US

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Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits.

In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and much more.

M / F / D / V

We are Zekelman Industries.

We manufacture superior quality tubular and related products, and provide outstanding service for our valued customers.

We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.