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Tech Support Supervisor (Chinese speaking preferred)- Golf Cart
Tech Support Supervisor (Chinese speaking preferred)- Golf CartRoyPow USA Technology Co LTD • Los Angeles, CA, US
Tech Support Supervisor (Chinese speaking preferred)- Golf Cart

Tech Support Supervisor (Chinese speaking preferred)- Golf Cart

RoyPow USA Technology Co LTD • Los Angeles, CA, US
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Job Description

Job Description

Description :

We are looking for a hands-on Tech Support Supervisor to lead a small team supporting lithium battery products used in the golf cart industry. This role combines technical expertise, leadership, and customer-facing service.

Key Responsibilities :

  • Lead and support the tech support team in diagnosing and resolving battery-related issues for golf cart applications.
  • Coordinate on-site service visits and training for customers across the U.S.
  • Review and maintain accurate service records and case documentation.
  • Collaborate with internal teams to address recurring technical problems.
  • Handle complex support cases and ensure timely, professional customer responses.
  • Monitor team performance and ensure adherence to service standards and safety protocols.

Requirements :

  • Strong problem-solving and troubleshooting skills
  • Excellent communication and customer service skills
  • Familiarity with lithium batteries (Preferred)
  • Associates degree in relative field or equivalent experience is preferred, but not required
  • Fluent Chinese speaking skill is preferred

    • Benefits :

  • Medical Insurance
  • Vision
  • Dental
  • PTO
  • Holiday Pay

    • Job Type : Full-time

    Expected hours : 40 per week

    Benefits :

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

    • Compensation Package :

  • Bonus opportunities

    • Schedule :

  • 8 hour shift
  • Monday to Friday

    • Experience :

  • Leadership experience in technical area : 1 year (Required)

    • Ability to Relocate :

  • Commerce, CA 90040 : Relocate before starting work (Required)

    • Work Location : In person

    Requirements :

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    Tech Support Supervisor • Los Angeles, CA, US

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