Analyst, AACU Desktop Support

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.

As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible for supporting and maintaining desktop hardware and software for AACU (headquarters, disaster recovery center, and numerous branch locations nationwide).

What you'll do

• Install, configure, test, maintains, monitor, and troubleshoot end user personal computer (PC) hardware, software, printers, scanners, peripheral devices, and networking hardware products
• Travel to branch locations to perform on-site analysis, diagnosis, and resolution of complex PC problems and implement corrective solutions
• Receive and respond to incoming calls, emails, and service desk requests
• Develop and maintain an inventory of PCs, monitors, printers, scanners, and other peripheral equipment
• Monitor and test PC performance and provides performance statistics and reports
• Construct, install, and test customized configurations based on various platforms and operating systems
• Conduct research on computer products in support of PC procurement and development efforts
• Evaluate and recommend hardware products for purchase
• Write technical specifications for purchase of PCs and related products
• Recommend, schedule, and perform hardware and peripheral equipment improvements and upgrades
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
• Maintain up-to-date knowledge of hardware and equipment contracts
• Coordinate with third-party support and PC equipment vendors
• Aid in development of business continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crisis in accordance with business continuity and disaster recovery plans
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his / her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Management Information Systems or related field, or at least two years of equivalent progressive experience

Preferred Qualifications- Education & Prior Job Experience

Experience in Desktop Support

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Knowledge of desktop operating systems (Windows 10 and Windows 11), Microsoft Active Directory, DHCP, and DNS
• Skilled in understanding Microsoft Applications administration including the installation and support of Microsoft Office (version 2013 and Office 365)
• Ability to support Telecom / Telephone application / infrastructure
• Skilled in excellent interpersonal and communications skills, both oral and written
• Ability to lift and transport moderately heavy objects, such as printers, computers and peripherals
• Ability to travel, including some overnight travel, as needed
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer :

• Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits : On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.

And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs : We want you to be the best version of yourself that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.

Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey?

Feel free to be yourself at American.