Job Brief :
We are looking for a Sales Associate to manage preparing food items, ensure all transactions run smoothly, and to help us maximize the customer experience.
Responsibilities :
- Clean kitchen equipment and tools before use
- Adjust oven temperatures to ensure proper baking
- Decorate cookie cakes with glazes, icings, and edible toppings
- Shape dough for preparation of Cookie Cakes
- Prepare custom-made pastries based on customers’ preferences (e.g. cookie cakes)
- Understanding of food safety practices
- Excellent time-management skills
- Use electronic equipment, like cash register and POS
- Maintain clean and tidy checkout areas
- Collect payments whether in cash or credit
Job Requirements :
- Ability to issue receipts, refunds, or change orders if necessary
- Ability to cross-sell products and introduce new ones
- Ability to resolve customer complaints and guide them / provide relevant information
- Work experience as a retail cashier or in a similar role preferred
- Guest service skills
- Experience with cake decoration techniques preferred
- Ability to remain calm and focused in a fast-paced environment
- Basic math skills
- Team spirit, with a customer-focused attitude
- Strong communication skills
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