CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment.
For over 40 years, we’ve led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
CaptiveAire maintains a network of over 90 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida.
Job Description :
- Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff.
- Handle parts order calls and emails including part look up, part identification and part order processing.
- Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email.
- Must demonstrate excellent customer service and a professional demeanor at all times.
- Log results of all calls into job service notes.
- Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed.
- Follow up on customer inquiries to ensure job completion and customer satisfaction.
- Approve and process warranty orders as needed.
- Complete special projects and training as requested by management.
Qualifications :
- Minimum 5 years of HVAC or Electrical knowledge. (Commercial / Industrial experience preferred)
- Must know how to thoroughly read electrical schematics.
- Strong customer service skills.
- Ability to work under pressure and multitask.
- Ability to professionally communicate both verbally and written.
- Must be proficient on computers.
- Good problem solving skills a must.
Preferred but not required :
- Bilingual Spanish / English
- Building Automation / Controls Experience
Benefits :
- Medical, dental and vision insurance
- Disability & life insurance based upon election of medical insurance
- Paid holidays
- Paid time off (PTO) based upon tenure
- 401k with employer match
- Flexible spending account (FSA)
- Tenure awards
- $2,000 sign-on bonus
Salary : $65k-100k based on experience.
HVAC Technical Support
Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff. Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email. CaptiveAire is the nation's leading manufactur...
HVAC Technical Support
Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff. Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email. CaptiveAire is the nation’s leading manufactur...
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