Project Manager (Office Furniture Dealership)

JOB TITLE : Project Manager

EMPLOYER : Nashville Office Interiors

DEPARTMENT : Operations

REPORTS TO : COO / CFO

SUMMARY : This position is responsible for acting as the single point of contact, and integrative responsibility, for all aspects of assigned contract furniture projects, from inception of project to final close-out and invoicing.

Plans, coordinates and oversees all tasks, critical dates, client and third party interface and relations, performance quality and customer satisfaction, budget and project administration for each assigned project;

overseeing the entire business transaction for each project.

DUTIES AND RESPONSIBILITIES :

Customer / Account Servicing :

• Provides single point of contact for customer for all project communications.
• Provides professional customer interface and client relations throughout project.
• Maintains customer sign-offs, approvals and formal paperwork.

Project Planning, Coordination and Management :

• Establishes overall project scope and manages dealer / manufacturer team to ensure coordinated effort.
• Directs, coordinates and manages task assignments and completion for entire dealer team.
• Develops work plan, schedule and logistics based on overall project parameters, project schedule and scope, and customer’s goals.
• Reviews project site plans and product specifications.
• Provides technical consultation to customer and customers team.
• Provides single point of contact for, and coordinates with, client and all third party firms

A&D firm, contractor, cabling vendor, building manager, electrician and other trades, client’s facility and IT groups, movers, etc.)

Project Administration :

• Maintains detailed project documentation, including documentation of key project decisions and customer / project requests / revisions.
• Provides timely, formal written communications throughout project to client, dealer and project team.
• Manages accurate and detailed record keeping, including receiving documentation, time sheets and contract adherence, sign-offs and approvals, key decision records, etc.
• Manages work order in CORE to include updating required and projected installation dates, job site contacts and details, all the way to work order close out.

Project Implementation :

• Assists in the preparation of the quote, the development of the proposal and the presentation to the client.
• Reviews technical services plans and specifications for accuracy, completeness and correct product application.
• Coordinates with customer service for order entry notes and product delivery scheduling.

Order Management :

• Reviews ship dates for adherence to original requirements.
• Interfaces with factory, as necessary, regarding shipping schedules and special instructions for manufacturing / shipping.

Installation / Implementation :

• Oversees project implementation, including performance of work, installation administration and timeliness of task completion.
• Ensures field paperwork is complete and delivered in a timely manner.

Punch, Invoicing & Project Close-Out :

• Walks project and develops punch list; responsible for timely punch list resolution.
• Confirms project completion and ensures all invoicing is timely and accurate.
• Manages all final project close-out requirements, including lien releases, contract requirements, client sign-offs, etc.
• Performs other related duties as assigned by management.

QUALIFICATIONS :

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and / or training, or equivalent combination of education and experience.
• Computer skills required : (Business Operating System (CORE); Human Resource

Systems; Microsoft Office Suite; Payroll Systems; Project Management Software)

• Other skills required :
• Strong product and technical knowledge, including applicable building codes, correct product application, custom applications and pricing, price estimating and solicitation, electricity and cabling, etc.

o The ability to produce takeoffs, specifications and order ready documentation if required. o The ability to analyze, plan, schedule and implement project installation.

o A strong knowledge of all aspects of contract furniture management, including account management, project management, order preparation, order management, installation, relocation and contract furniture administration.

o A working knowledge of interior construction, interior design, moves and relocations, trucking, furniture manufacturing and shipping, building management and current workplace issues.

COMPETENCIES :

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity;

Promotes a harassment- free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others;

Works with integrity and ethically; Upholds organizational values.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service;

Responds to requests for service and assistance; Meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations;

Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives;

Organizes or schedules other people and their tasks; Develops realistic action plans.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;

Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback;
• Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives;

Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

• Frequently required to talk and listen.
• Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.
• Frequently required to stand, walk, sit, climb, balance, bend, stoop, kneel, crawl, talk, hear, and utilize hand and finger dexterity.
• Occasionally works near moving mechanical parts and exposed to outside weather conditions.
• Required to wear company logo apparel and Personal Protection Equipment (PPE) to include vests, pants, safety glasses, hard hats, work boots, masks & gloves as appropriate.
• While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
• The employee must occasionally lift and / or move up to 25 pounds.
5 days ago