Housekeeping Manager

JOB SUMMARY

This position contributes to Sanctuary success by assisting in the direction and coordination of Housekeeping operations to insure efficiency and to achieve the highest quality of cleanliness and guest satisfaction;

with a focus on living the Sanctuary Commitments and our Promise of Care Enough to do it well, critical to the success of this position as a heart of the house community member.

JOB FUNCTIONS

Note : the following duties and responsibilities are not all-inclusive

• Assist in assuring staffing and payroll controls conforming to productivity standards.
• Assist in keeping good track of time records for agency employees.
• Communicate and coordinate housekeeping work with related departments such as Front Office and Engineering, IRD and PB.
• Maintain neat, stocked and orderly storerooms, conduct a weekly inventory of amenities and share results with housekeeping Director.
• Responsible for care and maintenance of all equipment, enter any orders to HotSos and inform via pass on of any damage equipment / golf carts.
• Assist in preparation of monthly and / or quarterly inventories.
• Keep track of all department projects and daily assignments to ensure productive and efficient department activities.
• Foster a cooperative and harmonious working climate to maximize employee moral and productivity.
• Ensure all service closets are maintained and in order.
• Close all HOTSOS orders and Traces for the day.
• Maintain the laundry facilities throughout the shift, conduct quality inspections of the terry, weekly.
• Run reports needed to update Medallia scores and Rex Inspection scores for bulletin boards.
• Set up a rotational and special cleaning project folder and help supervise competition.
• Maintain a uniform inventory and ordering as well as a log for every employee.
• Follow up on every guest or employee issue with Housekeeping Director.
• Carry out supervisory responsibilities in accordance with organization policies / applicable law.
• Develop individuals, as well as help training any new employees for future advancement.
• Supervise and train employees to provide a well maintained and clean resort.
• Check daily schedules for the next shift; to evaluate staffing levels based on occupancy change.
• Assist in performing all necessary supervisory functions to effectively and efficiently manage the team daily.
• Keep all employee time and attendance calendar cards updated and check employee ADP time card records on the daily basis and obtain any signatures needed.
• Conduct reviews as needed for employees at their 90 days or annually.
• Perform all other duties as requested by the Housekeeping Manager and Housekeeping Director.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he / she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities :

• Ability to maintain a pleasant disposition work smoothly in high stress work environment.
• Ability to lift, push pull, up to 25 lbs.
• Ability to drive a golf cart.
• Solid interpersonal, multitasking, and problem resolution skills.
• A positive attitude is a must.
• An individual that is highly detail oriented.
• Grooming is a factor of the utmost importance.
• Ability to listen effectively, to speak and write English clearly.
• Ability to stand, sit, kneel and constantly be poised for mobility to handle specific details or demands of quality and speedy guest services.
• Excellent communication skills.
• Proven ability to lead, motivate, train and appropriately discipline subordinates.
• Attend all meetings and training as scheduled by department manager.
• Always report to your manager / supervisor when leaving your work area for any reason.
• Must be able to work flexible hours to include all shifts, weekends and holidays

QUALIFICATIONS

Education

High School Diploma / G.E.D. Equivalent

Related Work Experience

At least two (2) years in a Supervisory Housekeeping position. Experience in a resort is preferred.

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