A company is looking for a Senior Director of Customer Operations to drive initiatives that enhance customer experience and operational efficiency.
Key ResponsibilitiesIdentify and implement strategies to improve customer retention and renewal programsUtilize data analytics to understand customer behavior and optimize customer experience modelsTrack departmental performance metrics and communicate insights for company-wide understanding of customer experiencesRequired QualificationsProven leadership experience in customer operations or a related fieldStrong background in data analytics and performance measurementExperience in designing and implementing customer retention strategiesAbility to lead cross-functional teams and facilitate collaborationExperience in executive communication and presentation of business initiatives
Senior Director of Renewals Operations
A company is looking for a Senior Director, Renewals Operations. ...
Director of Portfolio Management and Investment Operations
The Director of Portfolio Management and Investment Operations is an exclusive one-position executive management level classification that exercises considerable discretion in developing and implementing a comprehensive investment strategy. Join a team of change agents and be part of the exciting te...
Senior Director of MLOps
A company is looking for a Senior Director of Engineering - MLOps. ...
Director of Customer Success
Truleo is looking for an experienced Director of Customer Success to oversee customer success teams and guide customer success managers (CSMs) to increase a company’s customer base, retention and engagement. Drive the resolution of any escalation and continually update the customer of any escalation...
Director of Customer Experience
A company is looking for a Director of Customer Experience Operations. ...
Director of Operations
The Director of Operations will drive the organization’s customer experience by delivering outstanding service quality throughout the Operations teams and collaborating with other key stakeholders. Evaluate escalated customer complaints and quality issues; including collaborative research as to the ...
Director of Operations and Analytics
ServiceTrac seeks a dynamic and strategic Director of Operations and Analytics to oversee and streamline the company's operational processes while leveraging data-driven insights to help clients make more informed business decisions. Manage a team of operations staff, call center employees, and IT p...
Director of Operations
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. Able to collaborate with customers, especially customers with urgent issues, to provide so...
Director of Operations
The Director of Operations will be responsible for managing day-to-day operations, optimizing processes, and leading a team of professionals to achieve company goals. High level of proficiency with Microsoft Office Suite and ability to create letters, documents and spreadsheets is an absolute requir...
Senior Director, Sales
As Senior Director of Sales, West Region, you will be responsible for managing a team of Account Executives dedicated to selling utility scale projects, solar plus storage, standalone storage, and professional services to project developers and IPPs to meet and exceed your team’s sales targets, with...