Vice President, Health Care Operations Quality

Job Description : The Opportunity

The Opportunity

Our mission in the Health Operations team is to deliver the best service levels in the industry; we are customer obsessed and provide the right solutions to enable their employees to make informed decisions about their health care benefits.

The VP of Quality is responsible for the quality strategy for Health Operations and will drive the continuous improvement of process outcomes.

This role requires significant thought leadership and engagement with senior global / internal stakeholders to drive improvement plans in support of scale, servicing quality, timeliness, and risk mitigation objectives.

The Expertise You Have

• Consulting and / or operations experience (12 u002B years)
• Strategic end-to-end business thinking, planning and execution within a cross-functional and matrixed environment
• Experience establishing risk frameworks and governance programs
• Shown experience collaborating closely with business partners

The Skills You Bring

• Execution orientation working towards results and rapid decision making. Issues requiring attention can range from very tactical to long-range strategic questions - ability to engage effectively on both is necessary
• Business partner centric / relationship building build positive relationships through a successful record of improving outcomes through thought leadership and team leadership across all levels of the organization
• Strong interpersonal and influencing skills to align with key senior business partners
• Excellent written and verbal communication skills. Proven track record to develop concise, clear and informative executive-level presentations
• Strategic thinker ability to understand the evolving needs of the business and, in alignment with this, seek out new, effective ways to build and deliver measurable value
• Experience leading teams
• Ability to work in a changing, ever evolving and growing organization
• Embodiment of Fidelity Leadership Principles

The Value You Deliver

• You will own the development, implementation, and realization of Health Operations’ quality strategy to align with and advance business objectives
• You will maintain a framework to evaluate risk across Health Operations, regularly scan the environment for new or emerging trends that could introduce risk and partner with key stakeholders to respond optimally
• You will foster a culture of quality across Health Operations through communications, education / training, and associate engagement
• You will support the design and implementation of effective quality management routines
• You will assist in the coordination and delivery of audit engagements to ensure readiness, scope management, consistent delivery, and timely closure of all commitments

Certifications : Company Overview

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future.

We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours.

You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

Glassdoor Employees Choice Award

we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity s hybrid working model

blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture.

We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry .

Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

detailed in this document

and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent).

These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances : Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at

fidelitycareers.com

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.

To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

[email protected]