Office Manager Project Coordinator

Benefits :

Bonus based on performance

Competitive salary

Opportunity for advancement

Join Our Team as an Office Manager / Production Coordinator with Floor Coverings International!

Who we are :

• A team of people passionate about serving others when it comes to their flooring projects.
• We work hard and we play hard.
• We put people and customers above profits when we need to but we are rewarded for our performance and the value we bring to our customers.
• We take care of each other, and we win as a team.
• We get involved in the communities we serve, and we give back.

The Details and Key Responsibilities :

Marketing & Customer Relations

Own the customer journey from first contact through product completion and beyond.

Efficiently schedule appointments for our Design Associates.

Assist in developing, managing, and implementing local marketing initiatives.

Support and participate in home shows and events (some evenings and weekends may be required).

Maintain an organized and inviting office space. You are the face of our company in many ways.

Financials

• Update QuickBooks with all job-related items as they occur.
• Generate job costing reports for all completed installations.
• Track, prepare, and manage timely payment of business-related expenses.

Production

• Meet with sales staff to review recent sales and review customer expectations and product orders.
• Accurately order all necessary products for jobs and follow up on delivery.
• Coordinate schedules between customers and installers for efficient job scheduling.
• Confirm scope of work and compensation with installers prior to start of job.
• Keep customers informed about ongoing installation details and job progress.
• Update the customer on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Complete job costing reports after the installation is complete.

Continuous Improvement

• Strong desire and work ethic to meet aggressive goals that drive the business forward
• Seek improvement through ongoing training both internally and externally
• Make decisions and act in alignment with Floor Coverings International's core values and mission.
• Attend weekly meetings with the General Manager to review progress to goals as well as solve challenges related to your areas of ownership.

Qualifications :

• Be a customer advocate. Above all, we serve our customers and deliver on our promises
• Desire to be part of a team that provides exceptional service while taking care of each other. We win as a team and the right person makes our team stronger.
• 1-3 years of experience is preferred. Experience in Home Improvement is a big plus.

Strong communication skills, particularly over the phone.

Exceptionally organized and detail-oriented, with strong multitasking abilities.

Experience in bookkeeping using QuickBooks is preferred.

Capable of working independently without constant supervision.

Benefits and Perks :

• Full-time position with bonus incentives for exceeding expectations on key items you deliver for the team.
• Initial and ongoing training and development resulting in job success and attainment of career goals.
• Annual company convention in Mexico awarded for hitting Personal and Company Goals
• Use of the company vehicle or mileage reimbursement for work related activities.

Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an OM / PC with Floor Coverings International.

Apply today and be a part of our success story!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.