Technical Account Manager

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers and sets a new standard for global reach, accuracy, and transparency.

We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

WHO WE ARE :

A Technical Account Manager is a key contributor, linking between the business, product and engineering teams. Technical Account Managers will develop and maintain a portfolio of buy-side client integrations projects.

We are responsible for helping clients in their day-to-day business needs by delivering innovative, scalable platform extensibility solutions and troubleshooting issues.

We are looking to hire someone who understands web technology, takes initiative, learns fast, is not afraid of complexity, and is comfortable working with both clients and technical teams.

WHAT YOU WILL BE DOING :

Technical Account Managers oversee integrations with clients, responsible for guaranteeing the technical aspects of the assigned agency and advertiser integrations (both new and ongoing) by providing necessary documentation and technical guidance.

They also serve as liaisons between our partners and Engineering teams. This candidate isn't expected to build software but will be leveraging multiple technologies and tools to manage complex & custom integration projects.

The Technical Account Manager should be a solution-oriented advisor and must be able to understand and communicate advanced engineering concepts to non-technical stakeholders .

In addition to serving as a technical advisor, the Technical Account Manager will also help identify new opportunities where our products can better help our partners' businesses.

SKILLS SUMMARY :

• Strong acumen for technical account problem solving - including analytic, troubleshooting, and general problem-solving abilities.
• Great written & verbal communication skills - this candidate will interact with some of our company's largest clients and partners.

It's important to provide timely, professional customer service while making sure the projects stay on track. Candidates will also be responsible for documenting the client's project and keeping the team up to date on the status of the project

Project and client management abilities - this candidate will be managing long-term (multi-month) integrations, and will be responsible for setting timelines, keeping all stakeholders up to date, and independently driving the process forward.

Superb attention to detail is an absolute must. Experience with a formal project management method is a plus.

Ability to influence people - Clients often come in with an idea of what they want to do, and this candidate will be responsible for advising them on the best possible solution, even if it's not what the client initially thought they wanted.

This person will become a technical expert and must be able to act accordingly to consult with the client on their best solution.

• Fast learner - Candidate must be able to quickly grasp & learn new technical subjects and be able to explain them to others.
• Selfless Team Player - The person in this role will interact with business, engineering, product and clients, representing many different types of personalities and opinions.

Candidate must be able to communicate and navigate between all parties.

WHAT YOU BRING TO THE TABLE :

• 3+ years of work experience in a technical client-facing role
• Bachelor's degree from an accredited four-year university
• Proficient working knowledge of Excel, Office and Outlook is a must
• Experience with SQL, web technologies / web programming languages, and API's is strongly preferred
• Demonstrable creative thinking and problem-solving abilities
• Ability to manage multiple priorities and perform in a fluid, fast-paced work environment
• Experience working with clients, product, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders

LI-JS1

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired;

such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

LA JOBS ONLY The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

SF JOBS ONLY Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NY, CO, CA, and WA residents only : In accordance with NY, CO, CA, and WA law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role.

The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance.

The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year.

Employees can also purchase The Trade Desk stock at a discount through The Trade Desk's Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note : Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range.

The base salary range for this role is

$84,600-$155,100 USD