Senior RevOps Manager (Customer Success, Sales, and Account Management)

Company Description

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff.

Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place.

Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time.

As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Growth Data & Strategy team is responsible for building the vision, driving data-driven programs, and defining tooling strategies to increase Sales, CS, and Account Management teams’ efficiency and effectiveness and improve the experience of businesses that use Square’s ecosystem of products.

With offices in the US, Canada, Japan, Ireland, Australia, Poland, Taiwan, and Guatemala, our goal is to improve both quality of the operations, increase cost efficiency, while fostering innovative solutions (e.g. GenAI).

In this role, you will be supporting - as a Senior RevOps Manager in an IC capacity - Sales, CS, and AM teams in strategy definition, optimization of revenue opportunities as well as cost optimizations, alignment with cross-functional stakeholders, and managing major efforts linked to Annual Planning and Long range planning.

You will report to the Head of Growth Data and Strategy.

Qualifications

You Will :

• Manage Annual Planning and long range planning discussions for Sales, AM, and CS - in strong partnership with the Finance team.
• Support in the global strategy definition for Sales, AM, and CS to optimize revenue and costs.
• Consult in various programs as a GTM and RevOps expert linked to processes, people, and technologies optimizations.
• Help achieve the company’s revenue and profit goals (e.g. Increase deal and size conversion in acquisition flow and retention of current sellers by improving Seller engagements, driving organizational alignment, accelerating pipelines, and improving the overall efficiency and effectiveness of the go-to-market organization).
• Manage the process to provide feedback to product and marketing teams, based on interactions Sellers had with Sales, AM, and CS.
• Demonstrate innovative and creative approach to designing and delivering solutions in the GTM space, by proposing wide-sweeping improvements to our ecosystem and GTM journey.
• Identify dependencies, "long poles," blockers, and execution risks and develop mitigation strategies.
• Partner closely with Sales, Account Management, and Customer Success leaders and - more broadly - develop deep, mutually-beneficial working relationships with various partners and stakeholders, such as Product, Design, Marketing, Finance, Engineering and Data teams.

Additional Information

You Have :

• 10+ years of experience in GTM consulting; or RevOps; or GTM product management.
• Experience partnering with go-to-market teams such as Account Management, Marketing, Sales, and Customer Success.
• Proven ability to set strategic goals for GTM organizations, achieving improvement in revenue generation, operational efficiency, quality of operations, and experience of customers.
• Experience managing trade-offs given specific constraints and ability to manage multiple projects simultaneously, often with competing resources.
• A keen eye for prioritization and continuous optimization. You have the ability to discern the urgency and importance of work.

You find creative ways to use the full potential of our existing tools and resources.

• The ability to analyze data to identify the largest strategic opportunities for the organization.
• Presentation skills, catered towards a variety of stakeholder functions. You're able to clearly and concisely communicate an idea and its impact.
• Ability to build scalable and streamlined processes.
• Ability to partner closely with various executives to help drive and influence overall strategy.
• Proven project management, time management, organization skills, and communication skills with the ability to support productive matrixed teams and working relationships with various stakeholders.

Nice to Have!

• Black belt Lean Six Sigma is a plus!
• Consulting firm experience is a plus!

Full-time employee benefits include the following :

• Healthcare coverage (Medical, Vision and Dental insurance).
• Health Savings Account and Flexible Spending Account.
• Retirement Plans including company match.
• Employee Stock Purchase Program.
• Wellness programs, including access to mental health, 1 : 1 financial planners, and a monthly wellness allowance.
• Paid parental and caregiving leave.
• Paid time off (including 12 paid holidays).
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees).
• Learning and Development resources.
• Paid Life insurance, AD&D, and disability benefits.

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus.

Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.

We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Block, Inc. (NYSE : SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy.

Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services.

With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects.

Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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