CUSTOMER SUPPORT REPRESENTATIVE

Customer Support Representative

Houston, TX / Octopus Energy US ???????? Customer Operations / Full-time Were a leading energy technology company providing a better experience for our customers through transparency, honesty and simplicity.

Better for the planet, through real long-term investment in renewable generation and a low CO2 future and better for our customers wallets with fair and affordable plans.

Through our proprietary platform and custom-built stack, cloud-based billing, and sophisticated use of data science, were revolutionizing whats possible in energy.

Were transforming the way people interact with their energy company, by making it approachable, easy-to-understand, and most importantly, 100% renewable.

Weve distinguished ourselves by being named 2020s Energy Provider of the Year, which highlights our commitment to exceptional customer service.

Welcome to the future of energy

Weve just hopped across the pond in the US and are making big strides in Texas...but thats only the beginning. Come join our rapidly growing team as we continue to break barriers in energy.

Dont apply here.

Were different. You wont believe it until you actually start working here. We try to explain it during the application and interview process but really, until youre immersed in our culture, youll realize youve never worked anywhere like it.

Youll chat to customers over the phone and via email while being given the freedom to help them in a way you too would like to be helped.

Youll take ownership of their needs and find a way, no matter what, to figure things out with them. We treat all of our customers like our grannies, (No offence intended - we really love our grannies) - with patience, kindness and warmth.

We could tell you so many stories of the relationships customers have built with us as if we were family.

We call it the Octopus effect. It won't take long for those tentacles to wrap around your heart once you join us. Your colleagues will be some of the most amazing people youll be lucky enough to call friends.

They are the most enthusiastic, determined, curious crew who love being part of disrupting the energy industry but also sharing our mission to humanize the customer service experience.

We dont lie - its not easy. Learning in a fast-paced, ever-changing environment isnt for the faint-hearted. Every day you will come across problems not seen before, and youll be tasked with bringing about awesome solutions.

Expect the unexpected. Ask questions, drive change and share your ideas. Theres a lot (and we mean a lot) to learn, and a lot of work to do.

Just when you think you know everything there is to know - something changes. Well help you build your knowledge and be committed to your development.

If youve got the attitude to thrive here and want to make a difference - well go that extra mile for you. + Talk to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too.

• Working in Operations, youll be at the heart of everything we do - helping our customers.
• Taking full responsibility for all issues that you come across, youll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments, youll be fully trained in every aspect of the customer experience and be able to help with any problem.
• Every day, youll be tasked with bringing about awesome solutions while keeping up with rapid fire change as we grow. Expect the unexpected.
• You don't need any prior energy experience coming in - we'll meet you where you're at and teach you everything you need to know.

We just ask that you are passionate about sustainability and providing world-class customer service!

• Highly motivated and lots of drive to succeed is a must
• MS Office Suite Proficient
• Highly organized
• Energetic
• Quick Learner
• Takes instruction easily and follows through
• Great medical, dental, and vision insurance options including FSAs.
• Unlimited paid time off we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
• 401(k) plan with employer match.
• Parental leave . Biological, adoptive and foster parents are all eligible.
• Pre-tax commuter benefits.
• Flexible working environment :
• Equity Options : every Octopus employee owns part of the business. Were a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
• Modern office or co-working spaces depending on location.

If this all sounds like you then we'd love to hear from you.

At Octopus, we're looking for genuinely decent people who are honest and empathetic. Our commitment is to provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone.

You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.*