Membership Sales Manager

KEY RESPONSIBILITIES

Check below to see if you have what is needed for this opportunity, and if so, make an application asap.

• Develop and execute inside and outside sales strategies to drive membership growth and retention.
• Perform membership tours and sales meetings, ensuring prospective members understand the full value proposition of The Aster.
• Track membership metrics and analyze sales trends to inform business strategy and achieve monthly, quarterly, and annual goals.
• Oversee the Group Fitness, Pilates, and Personal Training departments to ensure consistent, high-quality service delivery.
• Create and maintain an inclusive and positive team environment that promotes open communication and collaboration.
• Manage recruitment, hiring, and performance evaluation processes for the Membership and Wellness departments, ensuring staffing levels meet business needs.
• Develop and implement employee retention strategies, including career path planning.
• Maintain accurate records for employee performance, training, attendance, and compliance with company policies and regulations.
• Handle department payroll, scheduling and compliance with operational and safety standards.
• Develop and update Standard Operating Procedures (SOPs) for the Membership and Wellness departments to streamline operations and ensure service consistency.
• Partner with Club Director and Finance to ensure data-driven decision-making for program development, equipment purchasing, and budget management.
• Ensure all wellness programs and services are compliant with health and safety regulations and The Aster's standards.
• Collaborate with the club management team to curate and implement wellness programs, events, and initiatives that add value to the member experience.
• Regularly gather feedback from members and employees to identify opportunities for improvement in programming and service.
• Participate in member events, training sessions, and special programming to foster community engagement and support member retention.
• Step in to lead group fitness classes or conduct private wellness sessions, as needed, to maintain operational continuity and quality.
• Develop and manage partnerships with external vendors, trainers, and wellness professionals to expand programming and service offerings.

ESSENTIAL QUALIFICATIONS

• Strong sales background and ability to create strategies that grow membership and increase wellness programming participation.
• Minimum of two years' management experience in membership sales, social club experience and fitness / personal training, with proven results in revenue growth and team leadership.
• Extensive knowledge of the local area and has a personal network of contacts in different industries including but not limited to;

film, television, music, media and culinary, etc.

• Strong background in membership, operations and sales.
• Flexible schedule including weekends, holidays as well as the ability to travel and attend various social functions in the club.
• Strong organizational and management abilities.
• Adaptable in various situations.
• Professional manner and attitude.
• Friendly and approachable.
• Strong written and oral communication skills.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, delegate, and control.
• Ability to work effectively under time constraints and deadlines.

PHYSICAL REQUIREMENTS :

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day.

This includes traveling to and from

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