Transform technology into opportunity as a Desktop Engineer with NDSI. A career in enterprise IT means connecting and enhancing the systems that matter most.
At NDSI you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At NDSI, people are our differentiator. As a Desktop Engineer you will help ensure today is safe and tomorrow is smarter.
Our work depends on TS / SCI cleared Desktop Engineer joining our team to Support our intelligence customer in St. Louis, MO.
HOW A DESKTOP ENGINEER WILL MAKE AN IMPACT
As a Desktop Engineer, you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems.
You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.
Key Responsibilities :
Provide frontline support for desktop systems, including troubleshooting hardware and software issues
Manage user accounts, permissions, and access rights
Install, configure, and maintain desktop operating systems and applications
Respond to and resolve user tickets in a timely and professional manner
Perform regular system maintenance and updates to ensure optimal performance and security
Assist with the implementation of new technologies and software deployments
Document technical solutions and maintain knowledge base for common issues
Collaborate with other IT teams to resolve complex issues and improve overall service delivery
Provide basic network troubleshooting and support
Conduct user training sessions on new software or hardware as needed
WHAT YOU'LL NEED TO SUCCEED :
Requirements :
Associate's degree in IT or related field, or equivalent experience
5+ years of experience in desktop support or similar IT role
Strong knowledge of Windows operating systems and Microsoft Office suite
Familiarity with basic networking concepts and troubleshooting
Excellent customer service skills and ability to communicate technical concepts to non-technical users
Security+ certification or ability to obtain within 90 days of hire
TS / SCI Clearance required and eligibility to obtain CI Poly
Ability to prioritize and manage multiple tasks in a fast-paced environment
Willingness to provide occasional after-hours support
Physical Requirements : Ability to lift and move equipment up to 40 pounds Desired Skills :
Experience with remote desktop support tools
Knowledge of Active Directory and Group Policy
Familiarity with IT service management tools (e.g., ServiceNow)
Basic scripting skills (PowerShell, batch, etc.)
Experience in a government or intelligence community environment
Customer Location : Site
US Citizenship Required
RQ181764 - Technical Writer - Security Clearance Required
Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources. Knowledge of, and ability to use, various word-processing and desktop publishing software ap...
Associate, Federal Data Analyst - Security Clearance Required
Federal government Secret security clearance. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides...
RQ183089 - Desktop Engineer - Security Clearance Required
As a Desktop Engineer, you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. Transform technology into opportunity as a Desktop Engineer with NDSI. As a Desktop Engineer you will help ensu...
Lead Specialist, Federal Data Architect - Security Clearance Required
Ability to travel as required to support firm engagements. Citizenship required and an active U. Federal Government Secret Security. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. ...
Geoservices Software Engineer (TS/SCI Clearance Required)
North Point Technology is looking for TS/SCI Cleared Software Engineers to support a critical mission. ...
Senior Specialist, Federal Data Engineer - Security Clearance Required
Federal government Secret security clearance. A minimum of three years of data engineering / analytics experience. Hands-on experience data engineering, cloud architecture, or related fields with a focus on AWS and Databricks. Ability to travel as required to support firm engagements. ...
ServiceNow Developer - Security Clearance Required
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS.CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.Are you ready to enhance your skills...
Systems Engineering, Advisor - Security Clearance Required
We are looking for new team members who want to take the next step in their career by upgrading their clearance to TS/SCI. We examine the art of the possible via in-depth enterprise engineering analysis, baseline definition and control to defend the agency's investment towards mission modernization....
Quality Assurance Manager - Security Clearance Required
Must have a current TS/SCI clearance. Must have a current TS/SCI clearance. ...
Building Automation Technician (BAT) - Able to Obtain Top Secret Clearance - Security Clearance Required
Possess or able to obtain and maintain a Top-Secret security clearance with eligibility to access Sensitive Compartmented Information. Possess a Top-Secret security clearance with eligibility to access Sensitive Compartmented Information. Must have completed technical training or an associate degree...