We are looking for a very detailed competent and organized customer service professional, a self-starter who is motivated to be a part of a small but growing team that knows customer satisfaction is a key asset to our success and winning! Working well with a team and having great communication skills are important keys to our success and will eventually lead to advancement for the right person.
The successful candidate will work from our Alpharetta office from 8 am until 5 pm daily. We offer medical, dental & vision benefits, holiday pay, and personal paid time off to our full-time employees.
This is indeed a temp-to-perm opportunity, and is starting at $18.00 / hr.
ESSENTIAL DUTIES :
1. Data entry with a high degree of accuracy . detailed competency a must, excellent math skills
2. Maintain customer service inbox and respond quickly to customers via Outlook
3. Ability to develop relationships with our customer base and support with sales related activities
4. File all order documents
5. Interface with outside sales team to ensure customer requirements are followed up appropriately
6. Maintains a safe and clean work environment
QUALIFICATIONS :
1. Previous Order Entry or 'Business to Business' experience
2. Strong Microsoft Office skills
3. Willing to learn and be flexible to the demands of the day
4. Ability to think and communicate critically is a key part of this job
5. Excellent communication, organizational, time management and mathematical skills are
Important.
- Must be a motivated individual who works well independently as well as with the team
- Dependable and Reliable
- ERP experience a plus
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Maintain customer service-related information for customer accounts
- Ensure quality customer service and customer satisfaction
- Maintain customer service voicemail and return customer calls
- Provide customers with superior customer service
- Provide customer service for internal customers
- Capturing customer information and answering customer inquiries
- Resolve inbound customer calls regarding account
- Take customer orders and provide high-quality customer service
- Make out going customer service calls
- Work with customer service manager to ensure proper customer service
- Resolve any customer service issues
- Answering inbound calls and providing excellent customer service
- Provide customer support and handling customer inquiries
- Combining excellent customer service skills
- Assure quality customer service to all customers
- Provide exceptional customer service to all customers
- Provide superior customer service with all customer interactions
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